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Who we work with

Service Assurance engineer providing initial resolution to faults on all products supplied by Southern Communications.

Weekly Wage

£192.00

Exp Duration

18 Months
Basingstoke, RG25 2AD
  • Provide excellent customer service to our clients by resolving a high level of faults and incidents at first point of contact
  • Facilitate root cause analysis of issues and/or incidents and apply appropriate resolutions in a timely manner
  • Engaging with suppliers and carriers to ensure faults and incidents are resolved within agreed SLA’s
  • Produce and maintain detailed documentation, including comprehensive logging via CRM systems

Weekly Wage

£192.00

Exp Duration

18 Months

Working Week

Monday - Friday: 9.00 am - 5.30 pm

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE maths and English at Grade 4/C or equivalent.
To assist in the day to day running of the office, assisting contracts manager and company director.

Weekly Wage

£137.00

Exp Duration

18 Months
Andover, SP10 3SB
  • Answer incoming calls and taking accurate messages
  • Ensure calls are directed to the right person within the organisation
  • Manage the customer service/sales inbox
  • Update and ensure the accuracy of the organisation’s databases – call out to qualify correct details for contact.
  • Prepare Quotations in line with company requirements
  • Keep logs of when tenders are due and ensure they are responded to on time
  • Chasing of invoice payments, filing, adding receipts to the accounting system.
  • Keeping a log of timesheets on a weekly basis, checking and passing onto director for signing.
  • Meet and greet customers/trades people that come into the building
  • Prepare letters for signing and ensuring posted if needed
  • Keep company social media up to date with regular interaction
  • Grow our online audience (via Facebook, Twitter, and Instagram etc.)
  • Ensuring office has a supply of necessary stock
  • Other general ad hoc office duties as required and requested.
  • Undertake any other tasks that may be required from time-to-time in the office environment.

Weekly Wage

£137.00

Exp Duration

18 Months

Working Week

Monday - Friday, 9am - 5pm Total hours per week: 35.00

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE maths and English at Grade 4-9
Support IT Apprentice. Technical support engineer looking after the telephone system and application maintenance customers.

Weekly Wage

£192.00

Exp Duration

18 Months
Basingstoke, RG25 2AD
  • Provide hardware and software technical support for several telephony platforms, remotely via telephone and email and on-site where required
  • Facilitate root cause analysis of system issues and apply appropriate resolutions
  • System configuration changes, monitoring and upgrading systems adhering to SLA’s
  • Produce and maintain detailed documentation, including comprehensive logging via CRM system

Weekly Wage

£192.00

Exp Duration

18 Months

Working Week

Monday-Friday 9:00-5:30

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE maths and English at Grade 4 (C)

Apprenticeships and other Services

An apprenticeship qualification is work related learning that will ensure you have knowledge and understanding of the role you are doing and will be the kickstart for your future career.

Success Stories

A massive well done
to Philip at Khipu for
completing his #IT
#apprenticeship
!
Keep up the great work

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