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Who we work with

IT Support Analyst, with very competent customer service skills, and a passion for IT, to work in an established Solutions team.

Weekly Wage

£193.08

Exp Duration

18 Months
Reading, RG1 2TH

Small Software House providing Software Solutions for Debt Collection companies and a number of blue-chip companies.

  • Answering calls from customers by telephone and by e-mail for its CaseflowFusion® Collections system
  • After training this will include analysing issues and providing advice to customers over the telephone and in writing
  • After training this may also include visiting client sites and software development

Weekly Wage

£193.08

Exp Duration

18 Months

Working Week

Monday - Friday. Hours TBC. Total hours per week: 37.50

Apprentice Level

Advanced

GCSEs (or equivalent)

Maths and English GCSE (or equivalent), 4/C or above.
A new post in the University's friendly and exciting team who look after Oxford Service Manager (OSM) within the wider group.

Weekly Wage

£340.00

Exp Duration

18 Months
Oxford, OX1 2JD

Day to day activities will include:

  • Learn relevant technical skills to carry out these activities e.g. Understand aspects of OSM configuration, HTML, SQL scripts, reporting tools
  • Learn how to assess requests for changes and improvements to OSM: What are the requirements? How will you achieve it? Are you allowed to do it? Does it work as expected?
  • Learn to contribute to the development of technical documentation and other written material
  • Learn to respond to requests for assistance with OSM, following existing processes and procedures and escalate issues that you cannot resolve as appropriate
  • Develop skills to take responsibility for face-to-face, telephone and email communication with a range of colleagues
  • Learn to manage the prioritisation of requests and your overall workload in collaboration with OSM team members

Weekly Wage

£340.00

Exp Duration

18 Months

Working Week

Shifts to be confirmed. Total hours per week: 36.50

Apprentice Level

Advanced

GCSEs (or equivalent)

Educated to GCSE standard (English and maths grade 4 or above) or equivalent.
You will assist in ensuring that all incoming and internal patient correspondence is stored on/in the patients’ medical records.

Weekly Wage

£163.13

Exp Duration

18 Months
Basingstoke RG21 7AN

Key responsibilities:

  • Follow practice protocols to ensure consistent and high quality care is provided to our patients
  • Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible

Scanning duties:

  • Sort and date stamp all incoming patient-related mail
  • Scan patient-related documents onto their medical record using read codes as agreed by the clinical team
  • Add any additional information about the source of the document
  • Forward the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information
  • Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale
  • Scan all internal paper documents on to the relevant patients’ record and then store the documents in line with surgery procedures

Coding:

  • Assist with identifying relevant clinical information contained in patient correspondence
  • Assist with coding the clinical information on to the patient record
  • Assist with dealing with queries relating to coding

The post-holder is expected to:

  • Adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies
  • Attend mandatory training as identified by the practice
  • Highlight potential development areas
  • The post-holder must maintain the confidentiality of information about patients’ staff and practice business in accordance with the Data Protection Act 1998 and Caldicott principles
  • Take action as directed by other team members

Weekly Wage

£163.13

Exp Duration

18 Months

Working Week

Monday - Friday - hours TBC. Total hours per week: 37.50

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE grade C/4 (or equivalent qualifications) in maths and English.

Apprenticeships and other Services

An apprenticeship qualification is work related learning that will ensure you have knowledge and understanding of the role you are doing and will be the kickstart for your future career.

Success Stories

A massive well done
to Philip at Khipu for
completing his #IT
#apprenticeship
!
Keep up the great work

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