I'm a

Learner

Are you employed and
looking for a qualification?

We will work in partnership with your employer to help you achieve your qualification. An assessor will visit you at work and you will be required to attend our centre for workshops/study.
If you are changing roles or need to improve and learn additional skills, or you would like acknowledgement of your achievements and competency, these qualifications will feed into your Continual Personal Development.

An assessor will visit you at your place of work and you will be required to attend ITEC’s centre for workshops/study.

What are the benefits of work based qualifications?

Adds value and interest to your work
Addresses gaps in your employment skills
Provides real
work skills
Develops your
existing skills
Nationally recognised qualification

How much will it cost me or my employer?

Age 16-18, no cost to you.
If you are age 19-23, your employer may be required to pay a contribution.

Apprenticeships take a minimum of 366 days, up to 18 months.
You cannot already have a higher level qualification in the same subject. Other eligibility criteria applies.

Are you leaving college or school soon?

City and Guilds I.T., Telecoms, Software and Web Professional Advanced level 3
We provide work based apprenticeships. We train you in one of our apprenticeship subjects. Then we place you into a relevant work placement that will lead to permanent employment.

What does the training involve?

A range of on and off the job training, developing skills, knowledge and behaviours appropriate to the 
apprenticeship or qualification

How long does it take and what is it worth?

You will have completed the entire apprenticeship in fourteen to eighteen months
Level 2 apprenticeships are equivalent to 5 GCSEs
Level 3 apprenticeships are equivalent to 2 ‘A’ Levels

What about financial support?

Financial assistance maybe available for some programmes in particular circumstances

Are there any entry requirements?

You will need to attend an interview and complete two assessments
C grade or level 4/5 and above GCSEs or equivalent in English and Mathematics are required for level 3 apprenticeships

Business Administration and Customer Service

Please apply direct to vacancies or ‘get in touch’. We provide interview support and advice
on what employment will be like and how you can prepare. We also provide a ‘buddy’ to help you
settle in to your apprenticeship.

Kate Staples

A star is born

Kate shares her experience as a budding
Business Administration professional.

We’ll help you discover a progression route potentially leading to a degree...

You may like to consider a higher level qualification once you have completed your Apprenticeship.

It is now possible to study up to a Level 7 as an Apprentice (Equivalent to a Masters Degree) with the training costs funded by the government.

Our Vacancies

Service Assurance engineer providing initial resolution to faults on all products supplied by Southern Communications.

Weekly Wage

£192.00

Exp Duration

18 Months
Basingstoke, RG25 2AD
  • Provide excellent customer service to our clients by resolving a high level of faults and incidents at first point of contact
  • Facilitate root cause analysis of issues and/or incidents and apply appropriate resolutions in a timely manner
  • Engaging with suppliers and carriers to ensure faults and incidents are resolved within agreed SLA’s
  • Produce and maintain detailed documentation, including comprehensive logging via CRM systems

Weekly Wage

£192.00

Exp Duration

18 Months

Working Week

Monday - Friday: 9.00 am - 5.30 pm

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE maths and English at Grade 4/C or equivalent.
To assist in the day to day running of the office, assisting contracts manager and company director.

Weekly Wage

£137.00

Exp Duration

18 Months
Andover, SP10 3SB
  • Answer incoming calls and taking accurate messages
  • Ensure calls are directed to the right person within the organisation
  • Manage the customer service/sales inbox
  • Update and ensure the accuracy of the organisation’s databases – call out to qualify correct details for contact.
  • Prepare Quotations in line with company requirements
  • Keep logs of when tenders are due and ensure they are responded to on time
  • Chasing of invoice payments, filing, adding receipts to the accounting system.
  • Keeping a log of timesheets on a weekly basis, checking and passing onto director for signing.
  • Meet and greet customers/trades people that come into the building
  • Prepare letters for signing and ensuring posted if needed
  • Keep company social media up to date with regular interaction
  • Grow our online audience (via Facebook, Twitter, and Instagram etc.)
  • Ensuring office has a supply of necessary stock
  • Other general ad hoc office duties as required and requested.
  • Undertake any other tasks that may be required from time-to-time in the office environment.

Weekly Wage

£137.00

Exp Duration

18 Months

Working Week

Monday - Friday, 9am - 5pm Total hours per week: 35.00

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE maths and English at Grade 4-9
Support IT Apprentice. Technical support engineer looking after the telephone system and application maintenance customers.

Weekly Wage

£192.00

Exp Duration

18 Months
Basingstoke, RG25 2AD
  • Provide hardware and software technical support for several telephony platforms, remotely via telephone and email and on-site where required
  • Facilitate root cause analysis of system issues and apply appropriate resolutions
  • System configuration changes, monitoring and upgrading systems adhering to SLA’s
  • Produce and maintain detailed documentation, including comprehensive logging via CRM system

Weekly Wage

£192.00

Exp Duration

18 Months

Working Week

Monday-Friday 9:00-5:30

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE maths and English at Grade 4 (C)

Our Apprenticeships

An apprenticeship qualification is work related learning that will ensure you have knowledge and understanding of the role you are doing and will be the kickstart for your future career.

Get in touch

Have a Question? Fill out our short contact form if you have a question or would like more information and we will get right back to you

Click here to see our Apprenticeships and other training targeted at upskilling the existing workforce.
Click here to see our Apprenticeships and other training targeted at upskilling the existing workforce.
Please click here to see our latest Apprenticeship vacancies
An apprenticeship is a collaboration with you, your apprentice and Basingstoke ITEC and will be a positive experience. We are reliable, and our success rates show our high level of commitment.
An apprenticeship qualification is work related learning that will ensure you have knowledge and understanding of the role you are doing and will be the kickstart for your future career.
We understand the transition from school and college can be daunting, not just for the young person but also for the parent. We’d like to reassure you that an apprenticeship is a positive route to gain employment in a supported environment

Get in Touch