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Vacancies

Basingstoke, RG24 8WG
To provide a quick and effective 1st line support service via email, phone or in person.

Weekly Wage

£156.00

Exp Duration

18 Months
Basingstoke, RG24 8WG

Duties will include but not be limited to:

  • To provide a single point of contact for all staff in relation to IT issues and incidents
  • To provide exceptional standards of support to all customers and support a variety of products, services and platforms. This will be achieved by acting in both a proactive and reactive manner and ensuring that all SLAs are adhered to
  • Resolutions should be provided in an effective and timely manner
  • To provide a channel for users to request and receive standard services, via email, phone and in person
  • To maintain a high degree of customer service for all request queries and adhere to all service management principles
  • To take ownership of as users incident/request and be proactive when dealing with user request
  • Perform fixes within your skill level and if unable to resolve the issue escalate to other analysts as appropriate while maintaining overall ownership of the issue until its closure
  • Chase 2nd or 3rd Line Analysts for updates on open incidents/requests and regularly update the user on progress
  • Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution
  • Participation in on call rota for weekend and bank holiday support (For Additional Payment)

Relationship management:

  • Maintain an effective level of communication with all client staff that requires support on any request for service
  • Ensure information for the request for service is correctly taken and communicated throughout the client company
  • Ensure the relevant parties at UKN at UKN are kept informed of any requests that need escalating

Principal responsibilities:

Fault calls/Request for Service:

  • Ensure that information is accurately recorded in the service management tool
  • Ensure incidents are assigned to the correct resolver team
  • Work with the problem management team or other vital teams as required

Systems Support:

  • Microsoft Windows
  • Microsoft Office
  • PC desktop and laptop equipment
  • PC patching and updates
  • Anti-Virus systems
  • Aid users with various service requests, e.g. file conversions, CD/DVD copying formatting of documents etc.
  • Undertake desk side support visits as and when required to our onsite clients
  • Provide support for client specific applications where required – training to be provided

Administration:

  • Log all incoming calls on the service desk
  • Record all faults and related occurrences on the ITSM system
  • Produce and update documentation of IT systems
  • Upkeep of IT procedures (under direction of Service Centre Manager)
  • Maintain asset Register
  • When required represent the service desk at team department meetings
  • Plan and prioritise work to ensure that deadlines and targets are met
  • Develop and maintain knowledge and skills and keep up to date with new processes, procedures and development

Installations:

  • PC builds in accordance with company policy
  • Configuration of laptops
  • Physical connection of printers and network peripherals
  • Office Moves/Desk Moves / relocations

Projects:

  • Assist with IT projects as required
  • Take part in testing of new releases or contribute to the virtual in project work
  • Attend client sites as required

Weekly Wage

£156.00

Exp Duration

18 Months

Working Week

Either 08:00 – 17:00 or 08:30 – 17:30, both with a 1-hour lunch, days TBC. Total hours per week: 40.00

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSEs (or equivalent) at grades C/4 or above (or equivalent) in English and maths.
The chance to be part of a small, busy and friendly team gaining experience across a wide range of administrative tasks.

Weekly Wage

£192.00

Exp Duration

18 Months
London NW6 2QJ
  • Handling all incoming phone calls
  • Handle all incoming emails and respond accordingly
  • Taking care of the company subscriptions, diary and email management
  • Arranging appointments
  • Processing property lettings, dealing with tenancy applications and renewals
  • Supporting and assisting the Directors
  • Liaising with clients
  • Building good relations with tenants, landlords and suppliers
  • Researching and purchasing supplies and materials online
  • Contact applicant and arrange viewings

Weekly Wage

£192.00

Exp Duration

18 Months

Working Week

Monday - Friday shifts tbc Total hours per week: 37.50

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE maths and English Grade 4 or above.
Harrap ICT are looking for an apprentice to work on 1st line support, in the workshop and potentially out on site.

Weekly Wage

£168.75

Exp Duration

18 Months
Winchester, SO23 0LB

This job role includes a variety of areas including:

1st Line Support:

  • This involves supporting the customer on the phone or via our ticketing system with any issues or queries they may raise regarding IT at the school. This will include trouble shooting of issues with both software and hardware as well as remoting on to machines within the school network and potentially looking at server related management systems such as group policy, DNS and DHCP

Onsite Technician:

  • This part of the role involves going to site on regular visits, normally weekly or fortnightly, with the school’s regular technician to work on tickets that the school have put In to the helpdesk. This can involve looking at hardware faults with interactive panels to faulty computers or other issues that the school have raised

Workshop:

  • This area involves building computers, setting up new devices for install at the school; iPads and tablets etc as well as working on hardware that comes back to the office with a fault

There will also be install work during the school holidays which will range from installing a batch of laptops to a full Windows 10 install throughout the school. There may be opportunity to work on software development with our Libresoft branch, but this is not going to be a focus for this apprentice role.

Weekly Wage

£168.75

Exp Duration

18 Months

Working Week

40 hours a week, shifts TBC

Apprentice Level

Advanced

GCSEs (or equivalent)

A minimum of five passes at GCSE or equivalent level including both English and maths at Level 4/C.
Southampton, SO14 1AR
You will provide first and second line support services for all staff and students across all sites, as well as other duties.

Weekly Wage

£269.00

Exp Duration

18 Months
Southampton, SO14 1AR
  • Assist in the supporting of the current mobile devices (including Apple iPads and mobile phones) using a proprietary Mobile Device Management tool
  • Be able to diagnose and resolve software and hardware incidents, including operating systems (Windows 10 and Apple MAC’s) and across a wide range of software applications. This includes applying regular vendor specific security patches to software
  • Create and delete new users, whilst managing the allocation of user space and reset passwords as appropriate
  • To assist all our users with any logged IT related incident when called upon, accurately report and document requests using the IT Service Desk
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
  • Ensure file server storage is used effectively
  • Perform installations, imaging, configurations, testing and upgrades to Windows operating systems and software, using standard business and educational packages; modify applications for use in specific departments when appropriate (Windows 10, Microsoft Office 2013, Adobe software packages, Multi-Media software, Anti-virus software packages)
  • Monitor security of data, including virus detection and updating of virus definitions
  • Ensure the full operation of CCTV and access control systems, escalating unresolved problems when required
  • Maintain security of all areas and server rooms when working within these areas
  • To install and configure new IT equipment to the College standard ready for deployment
  • To resolve incidents and upgrade different types of software and hardware including peripherals
  • To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner, whilst maintaining excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
  • To be a highly motivated team player with the skills and ability to manage changing priorities
  • Understand personal responsibility to adhere to relevant College policies and procedures as they relate to safeguarding and implement these to ensure vigilance at all times
  • Present the College in the best light at all times and ensure that all areas of personal social media activity comply with standards laid down by the College and relevant outside agencies
  • Undertake professional development and eLearning training to contribute to individual and College development as agreed through the College’ Probation and Performance Appraisal Scheme processes, whilst keeping up to date with the latest technology and internal system processes
  • Carry out all duties with due regard to Health and Safety Regulations
  • Ensure compliance to the Financial Regulations and GDPR policies of the College
  • Positively promote equality of opportunity for staff and students
  • Carry out other duties as may reasonably be required from time to time

Please note, there is a certain amount of lifting required in this role in order to re- locate / update equipment across all sites.

Weekly Wage

£269.00

Exp Duration

18 Months

Working Week

37.5 hours a week, Days/Shift TBC

Apprentice Level

Advanced

GCSEs (or equivalent)

A-C or 9-4 Level 2/GCSE or equivalent in English and maths
You will assist with the Network Systems Team at Khipu in Fleet.

Weekly Wage

£230.00

Exp Duration

18 Months
Fleet, GU51 2UH

You will have exposure to the following / duties will be:

  • Windows/Linux server administration
  • VMware would be an advantage
  • DNS/DHCP
  • RADIUS
  • Network Access Control
  • Wired & wireless networking

The main manufacturing portfolios that this role will have exposure with, will be the following:

  • Infoblox
  • Efficient IP
  • Bradford Networks / FortiNAC

Weekly Wage

£230.00

Exp Duration

18 Months

Working Week

Monday - Friday, shifts to be confirmed. Total hours per week: 37.50

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE or equivalent in maths, English and ICT at grade C/4 or above.
Service Assurance engineer providing initial resolution to faults on all products supplied by Southern Communications.

Weekly Wage

£192.00

Exp Duration

18 Months
Basingstoke, RG25 2AD
  • Provide excellent customer service to our clients by resolving a high level of faults and incidents at first point of contact
  • Facilitate root cause analysis of issues and/or incidents and apply appropriate resolutions in a timely manner
  • Engaging with suppliers and carriers to ensure faults and incidents are resolved within agreed SLA’s
  • Produce and maintain detailed documentation, including comprehensive logging via CRM systems

Weekly Wage

£192.00

Exp Duration

18 Months

Working Week

Monday - Friday: 9.00 am - 5.30 pm

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE maths and English at Grade 4/C or equivalent.
Support IT Apprentice. Technical support engineer looking after the telephone system and application maintenance customers.

Weekly Wage

£192.00

Exp Duration

18 Months
Basingstoke, RG25 2AD
  • Provide hardware and software technical support for several telephony platforms, remotely via telephone and email and on-site where required
  • Facilitate root cause analysis of system issues and apply appropriate resolutions
  • System configuration changes, monitoring and upgrading systems adhering to SLA’s
  • Produce and maintain detailed documentation, including comprehensive logging via CRM system

Weekly Wage

£192.00

Exp Duration

18 Months

Working Week

Monday-Friday 9:00-5:30

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE maths and English at Grade 4 (C)
Newbury, RG20 4SW
You will be trained to provide excellent customer services and support for our chosen IT engineering solutions

Weekly Wage

£230.76

Exp Duration

18 Months
Newbury, RG20 4SW

An enviable team environment exists where you will be encouraged to self-study through on-line courses initially followed up by supplier specific training courses. (Time will be provided during working hours for self-study and apprenticeship modules).

Duties to include:

  • You will provide first line support to external customers
  • Work alongside colleagues on the internal help desk team
  • Provide excellent customer services
  • Support IT engineering solutions

Weekly Wage

£230.76

Exp Duration

18 Months

Working Week

Monday - Friday: 09:00 - 17:30 & Total hours per week: 37.50

Apprentice Level

Advanced

GCSEs (or equivalent)

Minimum GCSE or equivalent at grade 4 in both English and maths.
Basingstoke, RG24 8GQ
The apprentice will be a key member of a growing Services team, delivering quality front-line support.

Weekly Wage

£250.00

Exp Duration

18 Months
Basingstoke, RG24 8GQ

Duties will include:

  • Capturing and dealing with a broad range of customer requests and incidents
  • Developing the support model
  • Building work instructions and documentation
  • Delivering outstanding end-user support
  • Complying with the Company’s Information Security Policy, a commitment to promptly report any security weaknesses or incidents and a commitment to adopt and maintain a Health and Safety culture within the Group.

The role offers an opportunity to work in a customer-centric environment with a diverse and supportive team, and career opportunities to grow into roles at 2nd and 3rd Line levels.

Weekly Wage

£250.00

Exp Duration

18 Months

Working Week

Monday-Fri, 40 hours a week

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE Grade C/4+ in maths and English or equivalent

Apprenticeships and other Services

An apprenticeship qualification is work related learning that will ensure you have knowledge and understanding of the role you are doing and will be the kickstart for your future career.

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Click here to see our Apprenticeships and other training targeted at upskilling the existing workforce.
Click here to see our Apprenticeships and other training targeted at upskilling the existing workforce.
Please click here to see our latest Apprenticeship vacancies
An apprenticeship is a collaboration with you, your apprentice and Basingstoke ITEC and will be a positive experience. We are reliable, and our success rates show our high level of commitment.
An apprenticeship qualification is work related learning that will ensure you have knowledge and understanding of the role you are doing and will be the kickstart for your future career.
We understand the transition from school and college can be daunting, not just for the young person but also for the parent. We’d like to reassure you that an apprenticeship is a positive route to gain employment in a supported environment

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