This is an opportunity to benefit from a 3 year training programme as an Apprentice IT Service Desk Analyst with the initial 18 months on a formal apprenticeship programme leading to a City and Guilds, IT, Software, Web & Telecoms Professional Level 3 Advanced Apprenticeship. This initial apprenticeship will require day release or other distance learning methods. Following the successful completion of the formal Apprenticeship with Basingstoke ITEC, the successful candidate will have an opportunity to further develop the skills learnt in the workplace during the remainder of the 3 year employment contract.
The Service Desk is the main point of contact for IT queries in the Department of Computer Science for academics, students, visitors and support staff. The Apprentice Service Desk Analyst will be taught and be responsible for offering advice and support on IT related issues, taking ownership of incidents, liaising with third parties for purchase requests, and working with colleagues within the IT Support team to ensure timely delivery of innovative solutions.
An enviable team environment exists where you will be encouraged to self-study through on-line courses initially followed up by supplier specific training courses. (Time will be provided during working hours for self-study and apprenticeship modules).
Duties to include:
Please note, there is a certain amount of lifting required in this role in order to re- locate / update equipment across all sites.
An apprenticeship qualification is work related learning that will ensure you have knowledge and understanding of the role you are doing and will be the kickstart for your future career.
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