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Vacancies

Service Assurance engineer providing initial resolution to faults on all products supplied by Southern Communications.

Weekly Wage

£192.00

Exp Duration

18 Months
Basingstoke, RG25 2AD
  • Provide excellent customer service to our clients by resolving a high level of faults and incidents at first point of contact
  • Facilitate root cause analysis of issues and/or incidents and apply appropriate resolutions in a timely manner
  • Engaging with suppliers and carriers to ensure faults and incidents are resolved within agreed SLA’s
  • Produce and maintain detailed documentation, including comprehensive logging via CRM systems

Weekly Wage

£192.00

Exp Duration

18 Months

Working Week

Monday - Friday: 9.00 am - 5.30 pm

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE maths and English at Grade 4/C or equivalent.
To assist in the day to day running of the office, assisting contracts manager and company director.

Weekly Wage

£137.00

Exp Duration

18 Months
Andover, SP10 3SB
  • Answer incoming calls and taking accurate messages
  • Ensure calls are directed to the right person within the organisation
  • Manage the customer service/sales inbox
  • Update and ensure the accuracy of the organisation’s databases – call out to qualify correct details for contact.
  • Prepare Quotations in line with company requirements
  • Keep logs of when tenders are due and ensure they are responded to on time
  • Chasing of invoice payments, filing, adding receipts to the accounting system.
  • Keeping a log of timesheets on a weekly basis, checking and passing onto director for signing.
  • Meet and greet customers/trades people that come into the building
  • Prepare letters for signing and ensuring posted if needed
  • Keep company social media up to date with regular interaction
  • Grow our online audience (via Facebook, Twitter, and Instagram etc.)
  • Ensuring office has a supply of necessary stock
  • Other general ad hoc office duties as required and requested.
  • Undertake any other tasks that may be required from time-to-time in the office environment.

Weekly Wage

£137.00

Exp Duration

18 Months

Working Week

Monday - Friday, 9am - 5pm Total hours per week: 35.00

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE maths and English at Grade 4-9
Support IT Apprentice. Technical support engineer looking after the telephone system and application maintenance customers.

Weekly Wage

£192.00

Exp Duration

18 Months
Basingstoke, RG25 2AD
  • Provide hardware and software technical support for several telephony platforms, remotely via telephone and email and on-site where required
  • Facilitate root cause analysis of system issues and apply appropriate resolutions
  • System configuration changes, monitoring and upgrading systems adhering to SLA’s
  • Produce and maintain detailed documentation, including comprehensive logging via CRM system

Weekly Wage

£192.00

Exp Duration

18 Months

Working Week

Monday-Friday 9:00-5:30

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE maths and English at Grade 4 (C)
The apprentice will be taught and be responsible for offering advice and support on IT related issues as well as other duties.

Weekly Wage

£340.00

Exp Duration

18 Months
Oxford, OX1 3QD

This is an opportunity to benefit from a 3 year training programme as an Apprentice IT Service Desk Analyst with the initial 18 months on a formal apprenticeship programme leading to a City and Guilds, IT, Software, Web & Telecoms Professional Level 3 Advanced Apprenticeship. This initial apprenticeship will require day release or other distance learning methods. Following the successful completion of the formal Apprenticeship with Basingstoke ITEC, the successful candidate will have an opportunity to further develop the skills learnt in the workplace during the remainder of the 3 year employment contract.

The Service Desk is the main point of contact for IT queries in the Department of Computer Science for academics, students, visitors and support staff. The Apprentice Service Desk Analyst will be taught and be responsible for offering advice and support on IT related issues, taking ownership of incidents, liaising with third parties for purchase requests, and working with colleagues within the IT Support team to ensure timely delivery of innovative solutions.

Responsibilities:

  • Learn to give assistance and support to members of the university via telephone, email or in person. Logging all requests in the call logging system, dealing with them in accordance with agreed service levels, escalating to appropriate retaining ownership and ensuring the issue is updated and progressed
  • Learn to give assistance to users of Windows, Mac and Linux systems on commonly used applications such as web-browsing, email, office and graphical software on a range of devices including PC’s, laptops, mobiles etc.
  • Learn to carry out first line trouble-shooting methods for malfunctioning PC and Apple devices, dealing with Information Security matters, performing data backups/retrieval, Operating System Installations and booking appointments for problems requiring a more in-depth diagnosis
  • Learn to deal with user requests and registration problems ranging from forgotten passwords to more complex mail routing configurations
  • Learn to liaise with users for the purchasing of IT equipment from research grants, as well as of end-user IT equipment for departmental members
  • Learn to manage IT assets including; moving, deploying and writing off equipment
  • Contribute to the development of technical documentation and other written material
  • Actively contribute to a culture of continual service improvement
  • Undertake other reasonable duties as required

Weekly Wage

£340.00

Exp Duration

18 Months

Working Week

Days and times to be confirmed. Total hours per week: 36.50

Apprentice Level

Advanced

GCSEs (or equivalent)

Educated to GCSE standard (English and maths grade 4/C or above) or equivalent.
Newbury, RG20 4SW
You will be trained to provide excellent customer services and support for our chosen IT engineering solutions

Weekly Wage

£230.76

Exp Duration

18 Months
Newbury, RG20 4SW

An enviable team environment exists where you will be encouraged to self-study through on-line courses initially followed up by supplier specific training courses. (Time will be provided during working hours for self-study and apprenticeship modules).

Duties to include:

  • You will provide first line support to external customers
  • Work alongside colleagues on the internal help desk team
  • Provide excellent customer services
  • Support IT engineering solutions

Weekly Wage

£230.76

Exp Duration

18 Months

Working Week

Monday - Friday: 09:00 - 17:30 & Total hours per week: 37.50

Apprentice Level

Advanced

GCSEs (or equivalent)

Minimum GCSE or equivalent at grade 4 in both English and maths.
Southampton, SO14 1AR
The apprentice will provide first and second line support services for all staff and students across all sites, and other duties.

Weekly Wage

£270.00

Exp Duration

18 Months
Southampton, SO14 1AR
  • Assist in the supporting of the current mobile devices (including Apple iPads and mobile phones) using a proprietary Mobile Device Management tool
  • Be able to diagnose and resolve software and hardware incidents, including operating systems (Windows 10 and Apple MAC’s) and across a wide range of software applications. This includes applying regular vendor specific security patches to software
  • Create and delete new users, whilst managing the allocation of user space and reset passwords as appropriate
  • To assist all our users with any logged IT related incident when called upon, accurately report and document requests using the IT Service Desk
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
  • Ensure file server storage is used effectively
  • Perform installations, imaging, configurations, testing and upgrades to Windows operating systems and software, using standard business and educational packages; modify applications for use in specific departments when appropriate (Windows 10, Microsoft Office 2013, Adobe software packages, Multi-Media software, Anti-virus software packages)
  • Monitor security of data, including virus detection and updating of virus definitions
  • Ensure the full operation of CCTV and access control systems, escalating unresolved problems when required
  • Maintain security of all areas and server rooms when working within these areas
  • To install and configure new IT equipment to the College standard ready for deployment
  • To resolve incidents and upgrade different types of software and hardware including peripherals
  • To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner, whilst maintaining excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
  • To be a highly motivated team player with the skills and ability to manage changing priorities
  • Understand personal responsibility to adhere to relevant College policies and procedures as they relate to safeguarding and implement these to ensure vigilance at all times
  • Present the College in the best light at all times and ensure that all areas of personal social media activity comply with standards laid down by the College and relevant outside agencies
  • Undertake professional development and eLearning training to contribute to individual and College development as agreed through the College’ Probation and Performance Appraisal Scheme processes, whilst keeping up to date with the latest technology and internal system processes
  • Carry out all duties with due regard to Health and Safety Regulations
  • Ensure compliance to the Financial Regulations and GDPR policies of the College
  • Positively promote equality of opportunity for staff and students
  • Carry out other duties as may reasonably be required from time to time

Please note, there is a certain amount of lifting required in this role in order to re- locate / update equipment across all sites.

Weekly Wage

£270.00

Exp Duration

18 Months

Working Week

Days and shifts TBC & Total hours per week: 37.50

Apprentice Level

Advanced

GCSEs (or equivalent)

A-C or 9-4 Level 2/GCSE or equivalent in English and maths

Apprenticeships and other Services

An apprenticeship qualification is work related learning that will ensure you have knowledge and understanding of the role you are doing and will be the kickstart for your future career.

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Click here to see our Apprenticeships and other training targeted at upskilling the existing workforce.
Click here to see our Apprenticeships and other training targeted at upskilling the existing workforce.
Please click here to see our latest Apprenticeship vacancies
An apprenticeship is a collaboration with you, your apprentice and Basingstoke ITEC and will be a positive experience. We are reliable, and our success rates show our high level of commitment.
An apprenticeship qualification is work related learning that will ensure you have knowledge and understanding of the role you are doing and will be the kickstart for your future career.
We understand the transition from school and college can be daunting, not just for the young person but also for the parent. We’d like to reassure you that an apprenticeship is a positive route to gain employment in a supported environment

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