The training is designed and delivered to meet the needs of the learner and those of the employer. This Apprenticeship standard includes technical competencies that cover a range of IT knowledge including elements of architecture, cloud based services, the principles of coding and a full understanding of the role IT plays within the broader context of a business strategy. Additionally the Apprenticeship standard provides the knowledge, skills and behaviours to enable the learner to provide good communication and customer experience. They will be able to problem solve and be able to assess and qualify sales leads.

This Apprenticeship standard is designed and delivered to meet the needs of the learner and the employer. IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile); Or IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases.

The training is broken down into core competencies that include Threats, hazards, risks and intelligence, Developing and using a security case, Organisational context and technical and knowledge understanding that covers Understanding the basics of cyber security. Additionally apprentices are required to complete one of two specialist units.

This Apprenticeship standard is designed and delivered to meet the needs of the learner and the employer. The required knowledge, skills and behaviours cover a wide range of competencies from writing simple code to understanding the importance of building in software security.

This Apprenticeship standard is designed and delivered to meet the needs of the learner and the employer. The knowledge, skills and behaviours developed will enable the learner to provide support to internal and external customers, whilst helping them to be productive when using technology to do their own jobs.

Provides the knowledge and skills within telecoms and IT including customer care, system security, managing software development and helping companies set up new systems. 

The training is designed and delivered to meet the needs of the learner and those of the employer. This Apprenticeship standard includes technical competencies that cover written communication for a range of audiences and digital platforms. Includes the principles of coding, basic marketing principles, understanding the customer life cycle, relationship marketing , pay per click , metrics, mobile apps, web analytics and how these can work together.

Those wishing to upskill and have a better understanding of networking. This stand alone qualification covers networking services and its underlying architecture, and maintenance and security considerations of wired and wireless networks, TCP/IP network configuration and an introduction to the ISO model, and associated security considerations.

The training includes technical I.T. and other relevant employability skills eg: interview skills and professional use of a telephone. Also included is six weeks full time work experience with an I.T. employer. In most cases this will lead into an apprenticeship with that employer.

Staff develop new ways of thinking and approaching their work. General administration and communication skills are improved.

Staff focus on their contribution to customer service and see how important their role is to an organisation and its relationship with its customers.

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.