Hook, RG27 9GR
Freestyle IT’s help desk is the day to day point of contact for all IT related issues. In this 1st line support role you will be the first point of contact for customers. You will need to react quickly and efficiently, logging details to resolve any customer systems issues, before they become a problem.
Customer support via phone and email
Logging problems onto the ticketing system
Opening support calls for customers
Investigating and solving IT related issues
This role is the first contact for customers you must therefore have a good telephone manner, be presentable and must be able to communicate with customers and colleagues. A ‘can do’ attitude to problem solving is a must as is a professional attitude and the ability to work well within a team.
Outgoing, helpful and keen to learn and develop.
GCSE maths and English at C grade or equivalent or above is a minimum requirement for this role.
Great prospects either down an Engineering or Consultancy route.
Full ongoing training and support will be provided.
Things to consider
This role is located in a rural location so please consider your travel arrangements before applying.
Monday - Friday, 9:00 - 17:30.
Total hours per week: 40.00
Expected apprenticeship duration