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IT Field Engineer Apprentice (InH)

Reading, RG6

As an IT Field Engineer Apprentice you will be involved with the repair and maintenance of tracking terminal units.

Vacancy description
This company based at the University of Reading are looking for a someone with a keen interest in learning IT and engineering and has a good attitude to work and learning offered.

The role will consist of both office and remote working so you must be able to travel independently between sites.

Main responsibilities may include (but are not limited to):

Asset tracking
Asset Set up for new/temporary staff
Tech Support
Repair and maintenance of walk tracking terminal units
Ordering of relevant equipment required for projects
Battery forecasting for all Beat the Street games
Set up and maintenance of storage units
Lifting of heavy items
Working on own initiative
Requirements and prospects

Desired skills
An interest in mobile devices/hardware/software
Customer service skills
Able to communicate effectively with business, schools and the general public
Personal qualities
Looking to learn in a fast-moving company

Qualifications required
GCSE grade C/5 or above in English and Maths (or equivalent).

Future prospects
Full time role within the company in the Tech Team.

Things to consider
You must be able to travel independently between sites.

This vacancy may close early if a suitable candidate is found.
Apply early to avoid disappointment.

Working week
Monday - Friday 09:00 - 17:00
Total hours per week: 37.50

Weekly wage

Business Administrator Apprentice (Info)

Basingstoke, RG24

You will provide office administrative support to the sales, accounts and customer service teams.
This company, based at Cheineham Business park, bring the benefits of cloud-based, on-premise and hybrid IT services to organisations of all types and sizes.
They provide point solutions, integrated packages and fully managed services, plus simulated employee cyber attack testing and remedial training.

Vacancy description
Working within a friendly and experienced team with defined processes, you will learn the skills required to successfully operate within a key role in the operations of the business.

• Update online CRM with sales data

• Update account systems with data records

• Liaise with suppliers for quotations

• Send quotations and proposals to customers

• Answer the telephone when required

• Produce excel/word based reports on data

• Assist the sales and marketing team with business admin duties

• Answer the telephone

You will be required to attend workshops at our Basingstoke based training provider.

Desired skills
No experience or specific skills required.

Full training provided.

Personal qualities
Attention to detail
Polite and personable
Confident with numbers

Qualifications required
Maths, English grade C/5 or equivalent or above

Grade C and above in ICT related subjects would be advantageous

Future prospects
A growing company in an exciting market. 
As we grow, there will be opportunities to diversify your role. 
The management team have demonstrated over a number of years that investment in team members is vital for the success of the business.

Working week
Monday - Friday, 09:00 - 17:30
Total hours per week: 40.00

Weekly wage

Customer Service Apprentice (C&S)

Basingstoke, RG21

This is a varied role where you will experience a range of tasks from working on reception to general admin and postal duties.

Vacancy description


Answer telephone, take messages and use of e-mail
Sending Faxes
Greeting and dealing with visitors
Cover switchboard
Distribute faxes and messages within ten minutes of receiving them
Clear reception of all faxes at 4.00pm
Hand out post from Reception post tray
Inform Fee Earners when the post arrives


Photocopying and marking up plans
Fill up all photocopiers on a daily basis and clean them
Check toners for all photocopiers
Report issue with either PDD or LC


Scan ID on a daily basis and move to clients ledger within DPS
San Post Office


Make the tea and coffee for Julie and the Admin/Accounts Staff at 9.00am, 10.30am and 3.00pm
Make the tea and coffee for visitors when required


Deliver By Hands post occasionally
Responsible for collecting laundry and other errands required
Buying lunches, preparing and clearing away
Buying flowers for reception
Make sure the Conference room is ready for the Marketing team to setup client lunches and clear away the conference room after and wash up
Check paper stock and stationery
Any other duties as directed by the Line Manager
Keep Buried files Deeds databases up-to-date
Banking when Accounts Junior on holiday
Complete the file closure forms and add them to the document register
Assist with audio typing when required


Use of franking machine at post times
Check that there is enough money in the franking machine minimum of £10 and email PD to re credit it as well as emailing him on the 1st of each month to update the software
Sorting the post and taking it to the post office
Keep the post room tidy at all times
Check the stocks of special/recorded and air mail stickers. If we are running low then get some from the post office
Check stocks of franking machine labels and ink. If we are running low then you must inform the IT & Operations Manager who can then order some more


Amend SOS to show the file has now been scanned
Add the file archive details onto DPS
Prepare the file for scanning and check it against the checklist
Check to ensure you have a file closure form on the file if not create one and place on the top of the scanned bundle (information to complete this correctly can be found in SOS)
Scan the file and save it to Power Retrieve ensuing all pages are readable whilst scanning the file
Complete mandatory fields once file has been save across to the In-tray of Power Retrieve software
Save to archive


Retrieve the document from the New Buried Files
Prepare the Paper File and check the checklist
Scan the paper file
Merge the bundles together
Scan the file and save it to Power Retrieve ensuing all pages are readable whilst scanning the file
Complete mandatory fields once file has been save across to the In-tray of Power Retrieve software
Save to archive

Desired skills
Attention to detail
Personal qualities
Patience and a good sense of humour
Qualifications required
GCSE (or equivalent) English and Maths, grade C/5 or above

Future prospects
Possibility of a permanent position

Working week
Monday - Friday, 9:00 - 17:30
Total hours per week: 37.50

Weekly wage

Assistant Client Relations Apprentice (VOY)

Basingstoke, RG24 8WD

As a Client Relations Representative Apprentice you will be part of a small team that looks after the non-technical needs of customers which will include: telephone support, raising quotations, offering promotions and general admin. 

You will engage directly with customers and other teams within the company.

The company is a leading provider of innovative recruitment software. With a focus on service and delivering tangible benefits, their recruitment solutions offer rapid deployment and return on investment. Their products span the entire recruitment landscape from the front office to the back office and even to the bureau.

  • Duties will include:

Receiving inbound queries from customers
Raising quotations
Raising licence renewal reminders
Contacting customers with promotional offers
Scheduling in multiple diaries
General office administration

Desired skills
Computer literacy:MS Office (Specifically Outlook; Word; Excel)
Good communication skills; written and phone
Friendly yet professional manner
Organisational skills.
An understanding of the recruitment industry would be an advantage but is not essential.

Personal qualities
Good time keeping
Good memory
Respectable appearance
Good social manner for a mixed office environment
Accuracy and attention to detail
Eager to learn & expand their skills set
Ability to follow processes
Qualifications required
5 GCSE’s (C grade or above) or the equivalent including maths and English

Future prospects
Progression to the role of Client Relations Representative.

Working week
09:00-17:30 per week, an hour for lunch.
Total hours per week: 37.50

Weekly wage

IT Support Help desk Apprentice (S-T)

Reading, RG1 8EQ
This a 1st line support role on a client help-desk at an IT company based in Reading.
Vacancy description
• Log/resolve/close calls using call logging system
• Over the phone support
• Remote connections – Remote desktop/VNC/Mikogo/Remote Access meeting client
• Active Directory administration
• Software installations – Standard and bespoke software
• Resolve software issues
• Release trapped mail
• Laptop & desktop builds
• Imaging
• File restores
• Ordering items/software
• Fixing hardware issues
Desired skills
Excellent telephone manner and customer service skills.
IT knowledge and experience of hardware/software.
Strong interest in ICT.
Knowledge of - Windows 7,10
                       Microsoft Office + Office 365
                       Active Directory
                       Microsoft Server 2003/2008/2012
Personal qualities
Good customer service.
Good time keeping.
A positive "can do" attitude.
Willing to learn.
Confident dealing with people.
Qualifications required
Minimum of 5 GCSE's (or equivalent) including Maths, English and ICT.
Future prospects
Movement up through level 2 and 3 support engineer and training in cloud technologies.
Things to consider
Must be able to demonstrate a real enthusiasm for IT.
Working week
Monday - Friday 7.5 hours per day between 7am and 5.30pm.
Total hours per week: 37.50
Weekly wage


Get in touch

T:01256 471161

E: apprenticeships@basingstokeitec.co.uk

A:Basingstoke ITEC, Unit 3 & 4, Woodlands Business Village, off Coronation Road, Basingstoke, Hampshire, RG21 4JX.


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