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Our Vacancies

Customer Service and Support Desk Assistant Apprentice (DSA)

Basingstoke, RG24

You will support colleagues in resolving help desk calls. Build own competence in the solution and offer customer support.

  • Assist the Support desk in managing and resolving customer support tickets

Build skills in the use of our solution and a deep understanding of the compliance/GDPR topic so that you can independently address customer needs
Ensure calls are correctly managed and reported so that we can understand team utilisation and effectiveness.
For example: e-privacy, scheduling, templates. All training will be provided but an interest in the business would be helpful.

Desired skills

Competent IT systems user
Able to retain training and self-teach on occasion
Will be using 365 tools

Personal qualities

Reliable
Eager to learn
Keen to make an impact
Follows instructions and processes
Demonstrates innovation and creative thinking
Overcomes challenges independently
Clear thinker
Excellent communicator who wants to engage with colleagues
Able to work without close supervision
Highly customer orientated

Desired qualifications

Excellent use of English necessary for customer engagement and capturing written resolution on customer-facing support tickets.

English and maths at GCSE ‘C’ grade/level 4 or equivalent or above.

Future prospects

Potential to join full time on Apprenticeship completion.

Working week

Days to be arranged - 8:30am - 5:00pm
Total hours per week: 37.50

Weekly wage
£200.00

Expected apprenticeship duration
18 months

Apprenticeship level
Intermediate Level Apprenticeship

Digital Marketing Apprentice (DSA)

Basingstoke, RG24

You will be assisting the Marketing Director in creating and executing digital campaigns to create leads and opportunities.

Exploit Social media, blogging and marketing automation platforms to create and execute a cohesive strategy which increases prospect engagement and builds brand awareness

Visibly contribute towards the acquisition of new customers and the satisfaction of current customers through survey and understanding the customer experience with our solutions, for example:

Twitter
Facebook and LinkedIn
Word Press updates on website
(NB you would not initially be writing the content.) E-shots. Tracking. Producing reports or click throughs etc. Helping the Sales team.

Desired skills

Deep technology user
Basic knowledge of digital techniques in marketing
Appreciation of how to maximise social media


Personal qualities

Reliable
Eager to learn
Keen to make an impact
Follows instructions
Demonstrates innovation and creative thinking
Overcomes challenges independently
Loves all things digital
Innovator and tries new technology
Wants to engage with colleagues
Able to work without close supervision
Able to retain training and self-teach on occasion

Desired qualifications

Excellent use of English necessary for copywriting
C grade/level 5 GCSE required or equivalent in maths and English
Prior knowledge of digital marketing desirable but not essential

Future prospects

Potential to join full time on Apprenticeship completion.

Working week
8:30am- 5:00pm

Total hours per week: 37.50

Weekly wage
£200.00

Expected apprenticeship duration
18 months

Apprentice IT Support Officer (OxUni)

Oxford, OX2

In your role as Apprentice IT Support Officer, you will assist the IT Manager in fulfilling the IT needs of a busy University department. You will be the first point of contact for day-to-day requests for help and will be involved in both desktop and network support and maintenance.

This role is within the University's Social Sciences Division, Education Department.

Oxford University Department of Education is a research-led Department, carrying out research which is of relevance not only to academics in the field of Education and related disciplines, but also to teachers, teacher educators, other education professionals, and policy makers. Its policy of developing both depth and breadth of research expertise remains central to successfully maintaining and enhancing our position as an internationally recognised centre of outstanding research.

You will be responsible for the installation of new computers for staff and will assist the IT Manager in any longer term project work such as the installation of new data servers, firewalls or switches. The role also entails providing support for the department’s VOIP telephone system, the AV equipment in its seminar rooms and its door access control system. Your role will bring you into contact with staff (academic, research and administrative), students and visitors to the department who will need help with a wide variety of IT issues.

Responsibilities:
Respond to requests for IT assistance and escalate issues that you cannot resolve
Installation and ongoing support of Windows and Mac computers and associated peripherals
Purchase hardware, software and consumables
Windows Server support, including account administration and installing updates
Assist the IT Manager in the maintenance and support of the department’s network infrastructure
Support and administration of the department’s door access system
Set up, installation and ongoing support of VOIP telephones
Any additional tasks that fall within your competency as directed

Desired skills
Educated to GCSE standard (English and maths grade C) or equivalent
Able to demonstrate an aptitude for the skills taught in the Apprenticeship (for example through work experience, qualifications or references)
Experience of Microsoft Office applications, including Word and Excel

Personal qualities
Able to communicate clearly and accurately on the telephone, in person and via email

Desired qualifications
Educated to GCSE standard (English and maths grade C) or equivalent

Future prospects
Salary progression through successful completion of programme.

All new apprentices are initially appointed on Apprentice Grade 1 and progress in accordance with the University’s Apprenticeship guidelines.

For more information please visit: www.apprenticeships.ox.ac.uk/

Things to consider
Initial interviews will take place at Basingstoke ITEC where you will have the chance to meet the training provider. You must be able to travel to Basingstoke as this is also where workshops throughout your Apprenticeship will be delivered.

Should you be successful at this stage, second interviews will be at the University.

Fixed term Apprenticeship for 18 months in the first instance.

Pre-employment screening
Please note that the appointment of the successful candidate will be subject to standard pre-employment screening, as applicable to the post. This will include right-to-work, proof of identity and references. We advise all applicants to read the candidate notes on the University’s pre-employment screening procedures, found at: www.ox.ac.uk/about/jobs/preemploymentscreening/.

Working week
Monday - Friday, shifts to be arranged.
Total hours per week: 36.50
Annual wage
£16,654.00

Expected apprenticeship duration
18 months

Apprenticeship level
Advanced Level Apprenticeship

IT Support Analyst Apprentice (UKN)

Basingstoke, RG24

To provide a quick and effective 1st line support service via email phone or in person. Varied role, could work at customer sites. Opportunities to progress within the organisation.
To provide a channel for users to request and receive standard support services, via email, phone and in person.
To maintain a high degree of customer service for all request queries and adhere to all service management principles.
To take ownership of user request for service and be proactive when dealing with user request.
Support users in the use of Computer equipment by providing necessary training and advice.

Job role will include:

Fault calls/Request for Service
Recording and monitoring of fault calls & requests for service on UKN’s service management tool
Allocation of calls to appropriate support level or Third Party Maintenance Company

Administration

Record all faults and related occurrences on the ITSM system
Record all details of printers, print and print queues
Produce and update documentation of IT systems
Upkeep of IT procedures (under direction of Service Centre Team Leader)
Provision of instruction documentation for staff

Installations

PC builds in accordance with company policy
Configuration of laptops
Physical connection of printers and network peripherals
Office Moves/relocations

Projects

Assist with IT projects as required
Systems Support
PC desktop and laptop equipment
PC patching and updates
Aid users with various service requests, e.g. file conversions, CD/DVD copying, formatting of documents etc.

Desired skills

Good communications skills
Personal qualities
To be confident
Able to work as part of a team
Able to work on own
Evidence of a keen interest & good understanding of IT systems

Desired qualifications

GCSEs (or equivalent) grade C/4 or above in English and maths.

Future prospects

Potentially a full time job following completion of Apprenticeship.

Wage will be reviewed regularly.

Things to consider

This role may involve some travel to London and Reading.

Wage will be reviewed regularly.

Working week

37.5 hours Mon-Fri, 9am-5.30pm
Total hours per week: 37.50
Weekly wage
£150.00

Expected apprenticeship duration

18 months

Apprenticeship level

Advanced Level Apprenticeship

Business Administration Assistant Apprentice (ASCS)

Tadley, RG26

This is a varied role in a friendly care agency based in Tadley. As a Business Administration Apprentice you will ensure the smooth running of core office and business functions, including the administrative support to a small staff team.

Vacancy description

  • Providing office support including customer and employee support
  • Keeping well-organised files and records of business activity
  • Keeping computer databases up to date
  • Auditing of files
  • Interacting with clients either on the phone or in person
  • Answering phones and connecting calls
  • Taking phone messages and passing them on
  • Following up on business communications
  • Maintain client’s files
  • Communicating with materials suppliers and vendors
  • Invoicing
  • Send out rosters
  • Using spreadsheets to prepare payroll information
  • Collecting and inputting company data
  • Filing documents
  • Archiving documents
  • Learning about the company's mission and available products/services
  • Building relationships with clients
  • Sending faxes and emails
  • Preparing documents by printing, copying, and binding
  • Collecting and sorting post
  • Acting as a personal assistant to the Registered Manager
  • Scheduling appointments and events
  • Ordering office stationery and other supplies
  • To ensure the smooth running of core office functions, including the administrative support to a small staff team
  • Preparing meeting rooms by setting up chairs and getting refreshments
  • Being ready for any other administrative tasks that are required

Desired skills
Communication skills-written and verbal
Basic IT skills including Word and Excel
Attention to detail
Customer focused
Well organised with ability to prioritise calls

Personal qualities
Reliable
Good time keeping
Ability to maintain confidentiality
Trustworthy
Will need to undertake a standard disclosure (Police Check)

Desired qualifications
GSCE in English and maths (Grade C/4 or above or equivalent)

Future prospects
Permanent vacancy in a growing business.

Things to consider
Please consider how you will travel to the place of work.

Working week
Monday - Friday, 0930 - 1630
Total hours per week: 32.50
Weekly wage
£180.00

Expected apprenticeship duration
18 months

Apprenticeship level
Advanced Level Apprenticeship

Business Adminstrator Apprentice (BB)

Basingstoke, RG24

Business Administrator to assist our business with its ever increasing administration needs. You will need to have a flexible attitude and able to work on your own initiative as well as in our small team.

Vacancy description
Book keeping for a variety of small businesses:

Reconciling and updating accounting software for a number of our clients, weekly updates to clients, managing financial deadlines, preparing VAT and CIS submissions for the accountant

Identifying suitable prospects to target as part of a monthly direct mail campaign:

Manually compiling suitable targets to be used as part of client Direct Mail activities
Social media for Business Buddies and our clients:

Managing the social media programme for and on behalf of our clients, this involves researching and writing relevant content, as well as scheduling and managing posts
Content management:

Keeping Business Buddies and client websites up to date with fresh content, blogs and posts
Supporting the team in driving and developing new business:

Attending new business meetings, supporting in proposal preparation, and managing communications when required

Desired skills
Is comfortable with technology and able to use a variety of IT systems including Microscoft Office; advanced Excel skills preferable
Has good time-management, and prioritisation skills
Can communicate competently in writing displaying a high level of English skill
Can communicate confidently in person and by telephone with customers and colleagues
Is numerate and able to analyse data confidently and deliver results in various reports
Pays attention to detail, spots discrepancies and missing information
General understanding of HMRC deadlines, VAT and CIS requirements an advantage

Personal qualities
Friendly
Easy going
Reliable
Hard working
Positive and flexible attitude
Able to work on own initiative

Desired qualifications
Minimum of 3 x grade C/5 GCSE or equivalent, to include English and Maths.

Future prospects
We are a growing company and our employee has the opportunity to grow their skills with us.

Working week
09:00 - 17:00, Monday - Friday, 35 hours per week
Total hours per week: 35.00

Weekly wage
£175.00

Expected apprenticeship duration
18 months

Apprenticeship level
Advanced Level Apprenticeship

Sales Coordinator Apprentice (YBC)

Aldershot, GU12

Vacancy Description
YBC is one of the most successful independent companies in the Facilities Management sector, operating around the South East and London. Due to company expansion we have an excellent opportunity for an enthusiastic and proactive Sales Coordinator Apprentice looking to start their career in a thriving company.

You will be the first point of contact within the Sales Team, dealing with queries from customers and prospective customers as well as other internal departments.

You will be on hand to coordinate and support the rest of the Sales Team as necessary to ensure YBC exceed the expectations of any potential and existing customers by delivering a polished and efficient service whilst further increasing the growth of the company in all aspects.

Your Role
Point of contact for sales enquiries, team diary management

Answering customer enquiries via telephone and email

Contributing towards sales processes – quotations, new contract start-ups, sales meetings etc

Sales Administration – document control, database updates, aiding in tender uploading/sending etc

Preparing proposals in Word format, utilising templates for different industry sector

Potential Contract Procurement

Completion of PQQ’s/Tender

Aiding New Contract Start Ups

Active attendance at internal meetings –eg handovers

Producing reports to highlight sales progress and performance

Ad Hoc duties as required

Making outbound telephone calls to potential prospects to generate new business appointments for the BDM’S

Desired skills

Good literacy skills
Be organised and able to complete multiple tasks at once
Have a attention to detail in the presentation of proposal documents and correspondence to clients
Be able to work to deadlines and prioritise as necessary, seeing tasks through to the end
Be confident, proactive and unafraid to work autonomously
Be proficient in MS Office and Databases, salesforce experience desirable
Adaptable with a positive and enthusiastic attitude
Have excellent written and verbal communication skills

Personal qualities

Excellent Communicator
Confident
Uses initiative
Good at multi tasking and prioritising their workload
Good literacy and IT skills
Keen attention to detail
A willingness to learn and develop

Desired qualifications

English and maths Grade C/5 or equivalent or above as a minimum.

Future prospects

Potential for a permanent role on successful completion of your Apprenticeship.

Things to consider

You must be able to travel to the location.

This vacancy may close early if a suitable candidate is found.

Working week

Our working hours are 8.30am – 5.30pm with a 1 hour lunch break, we are looking for somebody full time but can be flexible for the ideal candidate.
Total hours per week: 40.00
Weekly wage

£150.00 - £250.00

Expected apprenticeship duration

18 months

Apprenticeship level

Advanced Level Apprenticeship

Operations Assistant Apprentice (KH)

Fleet, GU51

A key responsibility will be processing purchase orders so precision and an eye for detail will be essential. This is a challenging and varied role, and will only suit a self-motivated individual wishing to develop their administrative and customer relation skills and willing to be a team member. Full training will be given.


Key Responsibilities

• Sales Order Processing
• Purchase Order Processing
• Customer Invoicing
• Inventory Control – Goods Inwards/Outwards
• Liaising with other departments
• Customer Liaison
• Look after Key Account Managers
• General Administrative Tasks
• Ensuring Health & Safety is maintained at all times

Desired skills
• Previous office experience within a similar role.
• First class customer service skills
• Extremely organised
• Confident and cheerful telephone manner, good communication of the English language.
• Strong Work Ethic, Team Work, Self-motivation, willingness to ‘go the extra mile’
• Confident Computer Skills

Personal qualities
Self-Motivated & punctual
Organised & process driven
Ability to work on own initiative and as part of a team
Be able to push the boundaries to ensure tasks are completed on time and of exceptional quality
Self-aware - the ability to identify your own weaknesses and short-falls and work with a team to help improve and develop your skills.

Desired qualifications
Minimum of 3 x Grade C/5 GCSE or equivalent to include maths and English.

Future prospects
We are a growing company and the promotion aspects are high for staff who get involved and add value. To develop into a senior operations administrator looking after senior/director accounts.

Things to consider
Please check location and consider how you would travel to/from on a daily basis.

This vacancy may close early if a suitable applicant is found.

Working week
Monday - Friday, 9:00 – 17:30
Total hours per week: 37.50

Weekly wage
£230.77

Expected apprenticeship duration
18 months

Apprenticeship level
Advanced Level Apprenticeship

Business Administration Apprentice (ORC)

Stockbridge, Hampshire

Vacancy description

A varied role where you will be undertaking a variety of tasks for which you will have full training.

Checking new stock in
Unwrapping, counting and quality control
Ticketing
Stock counting
Sales support
Stationery ordering
Photography shoot support

Desired skills

Comfortable use of Mac
Comfortable use of PC
Comfortable use of Microsoft Office
Use of Outlook

Personal qualities

The successful applicant will be able to demonstrate good initiative, commonsense and a can-do attitude with attention to accuracy, numeracy and excellent written English.

Qualifications required

GCSE maths and English at grade C/5 or equivalent or above.

Future prospects

Possible future employment after the Apprenticeship is complete.

Working week

Monday - Friday
Total hours per week: 37.50

Weekly wage

£180.00

Apprentice IT Helpdesk Technician (SCIT)

Dummer, Hampshire, RG25

You will be trained to configure and support next generation cloud telecom solutions. Train on a variety of platforms, learning configuration and diagnostic skills in Hosted Telephony, SIP, Networking, VoIP, plus many others. Effective communication skills are essential for supporting customers via phone/email.

Southern Communications are keen to recruit an enthusiastic apprentice with a strong desire to build a successful career in telephony, networking and IT.

You will be required to undertake a variety of tasks and gain all round experience within a busy technical environment. This role is primarily focussed on next generation cloud based telephony solutions and duties will include:

Handling of customer technical support enquiries on the telephone and through email

Technical configuration and support of cloud-based & on-premise telecommunication solutions, local area networking such as routers & switches and software applications

Building technical skills and knowledge around networking, SIP, VoIP, QoS, plus telephony related IT desktop and mobile applications

Support incident management using in-house CRM system within an ITIL framework

Desktop Operating Systems, IT Security & Infrastructure

Working towards industry recognized technical accreditations

Administrative duties as necessary

Desired skills

Excellent IT skills

Able to demonstrate initiative, proactiveness and a can-do mature attitude to work

Excellent communication skills and be able to liaise confidently with customers and service providers

Understanding and interest in technology

A good understanding of networking principles and technologies

A methodical approach to troubleshooting

Ability to work as part of a team and autonomously

Good accuracy and attention to detail

Personal qualities

Eager to learn

Tenacious

Patient

Trustworthy

Passionate

Ambitious

Future prospects

The diverse and challenging nature of this role will touch several aspects of the business and will provide the successful candidate a fantastic opportunity to build a career within this dynamic and growing business where they will receive support and training throughout. We have been running a successful apprenticeship program for over 5 years and several ex-apprentices now have very successful careers with some occupying senior positions. Opportunities to progress to industry recognised certification such as SSCA, Network+, CCNA via self-paced online study.

Things to consider

This is an office based role based in Dummer, near Basingstoke. It is in a rural location with limited or no public transport. You must be able to travel to the independently to the place of work. This vacancy may close early if suitable candidates are found.

Working week

Monday - Friday, 08:30 to 17:30

Total hours per week: 40.00

£200 per week

Sales Support Apprentice (KH)

Dummer, Hampshire, RG25

You will be trained to configure and support next generation cloud telecom solutions. Train on a variety of platforms, learning configuration and diagnostic skills in Hosted Telephony, SIP, Networking, VoIP, plus many others. Effective communication skills are essential for supporting customers via phone/email.

Southern Communications are keen to recruit an enthusiastic apprentice with a strong desire to build a successful career in telephony, networking and IT.

You will be required to undertake a variety of tasks and gain all round experience within a busy technical environment. This role is primarily focussed on next generation cloud based telephony solutions and duties will include:

Handling of customer technical support enquiries on the telephone and through email

Technical configuration and support of cloud-based & on-premise telecommunication solutions, local area networking such as routers & switches and software applications

Building technical skills and knowledge around networking, SIP, VoIP, QoS, plus telephony related IT desktop and mobile applications

Support incident management using in-house CRM system within an ITIL framework

Desktop Operating Systems, IT Security & Infrastructure

Working towards industry recognized technical accreditations

Administrative duties as necessary

Desired skills

Excellent IT skills

Able to demonstrate initiative, proactiveness and a can-do mature attitude to work

Excellent communication skills and be able to liaise confidently with customers and service providers

Understanding and interest in technology

A good understanding of networking principles and technologies

A methodical approach to troubleshooting

Ability to work as part of a team and autonomously

Good accuracy and attention to detail

Personal qualities

Eager to learn

Tenacious

Patient

Trustworthy

Passionate

Ambitious

Future prospects

The diverse and challenging nature of this role will touch several aspects of the business and will provide the successful candidate a fantastic opportunity to build a career within this dynamic and growing business where they will receive support and training throughout. We have been running a successful apprenticeship program for over 5 years and several ex-apprentices now have very successful careers with some occupying senior positions. Opportunities to progress to industry recognised certification such as SSCA, Network+, CCNA via self-paced online study.

Things to consider

This is an office based role based in Dummer, near Basingstoke. It is in a rural location with limited or no public transport. You must be able to travel to the independently to the place of work. This vacancy may close early if suitable candidates are found.

Working week

Monday - Friday, 08:30 to 17:30

Total hours per week: 40.00

£200 per week

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Get in touch

T:01256 471161

E: apprenticeships@basingstokeitec.co.uk

A:Basingstoke ITEC, Unit 3 & 4, Woodlands Business Village, off Coronation Road, Basingstoke, Hampshire, RG21 4JX.

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