You will support colleagues in resolving help desk calls. Build own competence in the solution and offer customer support.
- Assist the Support desk in managing and resolving customer support tickets
Build skills in the use of our solution and a deep understanding of the compliance/GDPR topic so that you can independently address customer needs
Ensure calls are correctly managed and reported so that we can understand team utilisation and effectiveness.
For example: e-privacy, scheduling, templates. All training will be provided but an interest in the business would be helpful.
Competent IT systems user
Able to retain training and self-teach on occasion
Will be using 365 tools
Eager to learn
Keen to make an impact
Follows instructions and processes
Demonstrates innovation and creative thinking
Overcomes challenges independently
Excellent communicator who wants to engage with colleagues
Able to work without close supervision
Highly customer orientated
Excellent use of English necessary for customer engagement and capturing written resolution on customer-facing support tickets.
English and maths at GCSE ‘C’ grade/level 4 or equivalent or above.
Potential to join full time on Apprenticeship completion.
Days to be arranged - 8:30am - 5:00pm
Total hours per week: 37.50
Expected apprenticeship duration
Intermediate Level Apprenticeship