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IT Help Desk Apprentice (FIT)

Hook, RG27 9GR

Freestyle IT’s help desk is the day to day point of contact for all IT related issues. In this 1st line support role you will be the first point of contact for customers. You will need to react quickly and efficiently, logging details to resolve any customer systems issues, before they become a problem.

Vacancy description
Duties include:

Customer support via phone and email
Logging problems onto the ticketing system
Opening support calls for customers
Investigating and solving IT related issues

Desired skills
This role is the first contact for customers you must therefore have a good telephone manner, be presentable and must be able to communicate with customers and colleagues. A ‘can do’ attitude to problem solving is a must as is a professional attitude and the ability to work well within a team.

Personal qualities
Outgoing, helpful and keen to learn and develop.

Desired qualifications
GCSE maths and English at C grade or equivalent or above is a minimum requirement for this role.

Future prospects
Great prospects either down an Engineering or Consultancy route.
Full ongoing training and support will be provided.

Things to consider
This role is located in a rural location so please consider your travel arrangements before applying.

Working week
Monday - Friday, 9:00 - 17:30.
Total hours per week: 40.00

Annual wage

Expected apprenticeship duration
18 months

IT Support Engineer Apprentice (NET)

Totton, Hampshire, SO40 9LA

An opportunity to be an Apprentice in a dynamic and innovative IT consultancy.

Vacancy description
Working within a small IT consultancy based in Totton, the overall remit will be to assist the team in providing support to customers for a wide range of IT and communication solutions.

Net Primates have clients nationwide so some travel may be involved, therefore a driving license and car would be advantageous. Mileage will be paid at 45p/mile.

Duties include:

General PC hardware maintenance
Administration for MacOS
Maintenance and admin of Windows/MacOS
Maintenance and admin of Linux based distributions
Basic TCP and IP networking
Internet based services such as SMTP/POP/IMAP/HTTP/STP/DNS

Desired skills
A knowledge of some of the below would be ideal:

• General PC Hardware maintenance
• Maintenance/Administration of MS Windows based operating systems
• Maintenance/Administration of MacOS
• Maintenance/Administration of Linux based distributions
• Basic TCP/IP networking
• Internet based services such as SMTP/POP/IMAP/HTTP/FTP/DNS

Personal qualities
Good communication skills and customer service skills are essential
Ability to prioritise and manage own work flow
Can be a team player and work alone as needed
Must be reliable and punctual and have a good sense of humour

Desired qualifications
Maths and English GCSE (or equivalent), C or above.

Future prospects
At the end of your apprenticeship we would hope to be able to offer the position of a full time IT Support Engineer with the potential to own and run future projects.

Things to consider
This vacancy may close early if a suitable candidate is found.

Working week
Monday - Friday
Total hours per week: 37.50

Weekly wage

Expected apprenticeship duration
18 months

Business Administration Apprentice (ORC)

Stockbridge, Hampshire

Vacancy description

A varied role where you will be undertaking a variety of tasks for which you will have full training.

Checking new stock in
Unwrapping, counting and quality control
Stock counting
Sales support
Stationery ordering
Photography shoot support

Desired skills

Comfortable use of Mac
Comfortable use of PC
Comfortable use of Microsoft Office
Use of Outlook

Personal qualities

The successful applicant will be able to demonstrate good initiative, commonsense and a can-do attitude with attention to accuracy, numeracy and excellent written English.

Qualifications required

GCSE maths and English at grade C/5 or equivalent or above.

Future prospects

Possible future employment after the Apprenticeship is complete.

Working week

Monday - Friday
Total hours per week: 37.50

Weekly wage


Customer Service Apprentice (SCCS)

Dummer, Hampshire, RG25

First line support including fault handling, diagnostics and resolution on a varied range of telephony products. Sales order processing, ordering telephone lines and broadband services and an element of project management. Train on a variety of platforms, learning multiple product types including diagnostic skills Telephony, SIP plus many others.

Southern Commuincations are keen to recruit an enthusiastic apprentice with a strong desire to build a successful career in Customer Services.

You will be required to undertake a variety of tasks and gain all round experience within a busy Customer Services environment. This varied and captures many aspects of the communications industry and duties will include:

  • Handling of customer fault and provisioning enquiries on the telephone and through email
  • Deployment and support of cloud-based & on-premises telecommunication solutions
  • Building technical skills and knowledge around telephone lines, SIP, cloud solutions and broadband
  • Support incident management using in-house CRM system
  • Administrative duties as necessary

You will need excellent customer service skills to provide information, support and training to our clients on how to use and get the best from their telephony solutions.

There will be extensive on the job training of all aspects of telephony portals, internal CRM system and general telephony.

Desired skills

  • Able to demonstrate initiative, proactiveness and a can-do mature attitude to work
  • Excellent communications skills and the ability to adapt to each situation are a must as there will be plenty of telephone work, emails and liaising with colleagues.
  • Understanding and interest in technology
  • Good Experience of Microsoft Office and Microsoft Excel
  • A methodical approach to troubleshooting
  • Ability to work as part of a team and autonomously
  • Good accuracy and attention to detail

Personal qualities

  • Eager to learn
  • Tenacious
  • Patient
  • Trustworthy
  • Passionate
  • Ambitious

Qualifications required

4 or 5 GCSE's (or equivalent) at a grade C/5 or above.

Future prospects

The diverse and challenging nature of this role will touch several aspects of the business and will provide the successful candidate a fantastic opportunity to build a career within this dynamic and growing business where they will receive support and training throughout. We have been running a successful apprenticeship program for over 5 years and several ex-apprentices now have very successful careers with some occupying senior positions.

Things to consider

This is an office based role based in Dummer, near Basingstoke. A rural location. The offices are not served well by public transport so own transport is preferable. However, there is a daily taxi service available from key pick-up points in Basingstoke.
This vacancy may close early if a suitable applicant is found.

  • Working week
    Monday - Friday 08:30 - 17:30
    Total hours per week: 40.00
    Weekly wage

Apprentice IT Technician (QO)

Kingsclere, RG20

Working as an integral part of a busy support and helpdesk team, you will be trained alongside previous apprentices to provide excellent customer services and support for the company's chosen IT engineering solutions.
An enviable team environment exists where the you will be encouraged to self-study through on-line courses initially followed up by supplier specific training courses. (Time will be provided during working hours for self-study and apprenticeship modules).

Skills required: 
An enthusiastic and eager to learn candidate is being sought with good communication skills looking to be an integral part of our hard working and successful Service Desk team. Cleary spoken English. Full, clean driving licence required (rural office location with limited public transport).

Qualifications required:
Minimum GCSE Grade C in both English and maths

Personal qualities required:
Hard working, fun, enthusiastic with good communication skills with an interest in IT and technology in general.

Future prospects:
On successful completion of the apprenticeship, the company offers the ability to progress within the business in either service desk roles or as on site system build engineering and consultancy positions.

Mon - Fri, 9:00 to 17:30
£230.76 per week plus inclusion in a quarterly bonus scheme.


Get in touch

T:01256 471161

E: apprenticeships@basingstokeitec.co.uk

A:Basingstoke ITEC, Unit 3 & 4, Woodlands Business Village, off Coronation Road, Basingstoke, Hampshire, RG21 4JX.


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