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Vacancies

Receptionist Apprentice (FFC)

You will act as the Charity’s receptionist, receiving visitors to the Charity, dealing with incoming and outgoing correspondence, supporting with office management responsibilities and providing administrative support as required.

Vacancy description

  • Receive visitors, respond to their requests and assist them to make contact with the relevant person.
  • Process incoming correspondence in line with procedures.
  • Process outgoing correspondence.
  • Provide administrative support as required
  • Support in management of the office - ordering stationary and kitchen supplies, notifying the building of visitors and arranging access for new starters.
  • Undertake travel bookings for the organisation – booking trains, hotels and flights
  • Prepare meeting rooms for use including refreshments, order lunches as required.
  • Support in the delivery of our merchandise including taking, processing and dispatching orders


Desired skills

Knowledge of Microsoft Word and Excel
Good verbal and written communication skills
Accuracy and attention to detail
Organisation skills
Personal qualities
Ability to work independently and present in a polite, professional and positive manner
Ability to demonstrate The Fire Fighters Charity’s values and behaviours

Qualifications

GCSE maths and English Grade C/5 or above.

Working week

Monday - Friday, 08.30 - 16.30 with an half an hour unpaid lunch break.
Total hours per week: 37.50

Weekly wage

£151.88 - £281.25 (National Minimum Wage for age)

Digital Marketing Assistant Apprentice (VOY)

Basingstoke, RG24

This role will provide marketing support to the Divisional Marketing Manager, covering the divisions three brands; Voyager Software, ISV Software and Evolve. The aim of this role is to attract new business and retain existing clients through increased marketing activity and brand exposure. This is an exciting opportunity to work as part of a growing plc.

Vacancy description

  • Assisting the Divisional Marketing Manager with the following:
  • Social media presence and scheduling
  • Email marketing
  • Advertising
  • Creative design, including digital banners and infographics
  • Liaising with press contacts and suppliers
  • Researching into service providers and obtaining quotes by phone and email
  • Event preparation and pre-event marketing
  • Occasional attendance at trade shows, exhibitions and meetings
  • Planning and organisation of in-house tasks, events and activities
  • Maintaining Microsoft Dynamics (contact records, actions and email marketing lists)
  • Maintenance of websites, including some coding

Any other reasonable, supportive tasks as required by the business

Desired skills

Some previous marketing experience is ideal but not essential
Excellent telephone manner and communication skills
Competent and accurate keyboard/word processing skills
Good IT knowledge particularly of MS Office and internet packages
Good written communication skills and literacy
omfortable working as part of a small team

Personal qualities

Strong work ethic
Enthusiastic, creative individual with a ‘think outside the box’ mindset
Good listening skills
Self-starter

Qualifications required

GCSE grade 5/C or equivalent or above in English and maths.

Future prospects

This is an exciting opportunity to work as part of a growing plc. Full support will be provided and the role offers the opportunity for long term employment and career progression for the right candidate.

Things to consider

Please note that this vacancy may close early if a suitable candidate is found.

Working week

 

Monday - Friday, 09:00 - 17:30
Total hours per week: 40.00

Annual wage

£14,000.00

Website Content Administrator & Digital Marketing Apprentice (OR)

Stockbridge, SO20

As a Website Content Administrator & Digital Marketing Apprentice you will be responsible for the upload, creation and maintenance of all web content - including product descriptions, images, product details and meta information. You will also provide general support to the marketing and administration team.

Vacancy description

A varied role where you will be undertaking a variety of tasks for which you will have full training.

Digital Marketing

Creating product descriptions, meta data, Google shopping feed, page tags and all Meta data ensuring all optimised for search engine requirements
Creating products links to suggested upsells and cross-sells
Putting products in to ‘order’ in site categories and testing resulting traffic changes using Google analytics

Magento e-commerce Platform

Testing functionality for customer experience and accuracy of the checkout and transactional elements of the website
Use of the Magento platform for all website population of text & images

Website Analytics

Tracking site traffic, behaviour and results against KPIs

Site Content Management

Creating product descriptions, meta data, Google shopping feed, page tags and all Meta data ensuring all optimised for search engine requirements
Creating products links to suggested upsells and cross-sells
Putting products in to ‘order’ in site categories and testing resulting traffic changes using Google analytics

Image Editing

Use of Adobe Photoshop and Lightroom programmes for image editing and library population

SEO, Digital and Meta Skills

Using Google analytics to

  • Analysing Digital Marketing reports to understand performance, targets and alterations in performance.

Analysing budgets and optimising allocation of budgets and experimenting with product, keywords, trends and nominated categories. Suggesting areas for focus to increase conversions and clicks
Studying competitors’ activities on Google advertising and Shopping

Press Loft

Digital library for Press and PRL
Loading images of seasonal and new images for downloads by Press and PR agents, populating each image with relevant Meta tags and keywords with product information and tags
Populating affiliate sites including Notonthehighstreet.com

Social Media

Creating weekly Blog post with relevant text and images
Creating supporting text and images for Digital Marketing Manager
Updating Orchid’s page on Houzz interiors online community for interiors, architecture and design

Desired skills
You will ideally have the following skills or experience but full training will be given:

Previous experience of web content administration
Product copywriting skills
Excellent written and spoken English
Welcome challenges and not be phased by pressure and tight deadlines
Accurate typing skills and excellent attention to detail, especially under pressure
Good time management & organisational skills
Natural selling and communication skills are necessary & will be developed
Interest and experience of social media & blogging

Personal qualities
This is an excellent role for someone looking for their first role in a challenging but fun environment.

Experience is not necessary, however you will need to be able to multi-task and enjoy a sales environment

A passion for design and interiors

Interest in media studies, on line shopping and eCommerce

Qualifications required
GCSE maths and English at grade C/5 or equivalent or above.

Future prospects
Possible permanent employment on completion of the Apprenticeship.

Things to consider
This vacancy is a rural location not easily accessible by public transport.
You must, therefore be able to travel to independently to the place of work.

This position may close early if a suitable candidate is found.

Working week
Monday - Friday
Total hours per week: 37.50

Weekly wage
£200.00

Customer Service Apprentice (SCCS)

Dummer, Hampshire, RG25

First line support including fault handling, diagnostics and resolution on a varied range of telephony products. Sales order processing, ordering telephone lines and broadband services and an element of project management. Train on a variety of platforms, learning multiple product types including diagnostic skills Telephony, SIP plus many others.

Southern Commuincations are keen to recruit an enthusiastic apprentice with a strong desire to build a successful career in Customer Services.

You will be required to undertake a variety of tasks and gain all round experience within a busy Customer Services environment. This varied and captures many aspects of the communications industry and duties will include:

  • Handling of customer fault and provisioning enquiries on the telephone and through email
  • Deployment and support of cloud-based & on-premises telecommunication solutions
  • Building technical skills and knowledge around telephone lines, SIP, cloud solutions and broadband
  • Support incident management using in-house CRM system
  • Administrative duties as necessary

You will need excellent customer service skills to provide information, support and training to our clients on how to use and get the best from their telephony solutions.

There will be extensive on the job training of all aspects of telephony portals, internal CRM system and general telephony.

Desired skills

  • Able to demonstrate initiative, proactiveness and a can-do mature attitude to work
  • Excellent communications skills and the ability to adapt to each situation are a must as there will be plenty of telephone work, emails and liaising with colleagues.
  • Understanding and interest in technology
  • Good Experience of Microsoft Office and Microsoft Excel
  • A methodical approach to troubleshooting
  • Ability to work as part of a team and autonomously
  • Good accuracy and attention to detail

Personal qualities

  • Eager to learn
  • Tenacious
  • Patient
  • Trustworthy
  • Passionate
  • Ambitious

Qualifications required

4 or 5 GCSE's (or equivalent) at a grade C/5 or above.

Future prospects

The diverse and challenging nature of this role will touch several aspects of the business and will provide the successful candidate a fantastic opportunity to build a career within this dynamic and growing business where they will receive support and training throughout. We have been running a successful apprenticeship program for over 5 years and several ex-apprentices now have very successful careers with some occupying senior positions.

Things to consider

This is an office based role based in Dummer, near Basingstoke. A rural location. The offices are not served well by public transport so own transport is preferable. However, there is a daily taxi service available from key pick-up points in Basingstoke.
This vacancy may close early if a suitable applicant is found.

  • Working week
    Monday - Friday 08:30 - 17:30
    Total hours per week: 40.00
    Weekly wage
    £200.00

Apprentice IT Helpdesk Technician (SCIT)

Dummer, Hampshire, RG25

You will be trained to configure and support next generation cloud telecom solutions. Train on a variety of platforms, learning configuration and diagnostic skills in Hosted Telephony, SIP, Networking, VoIP, plus many others. Effective communication skills are essential for supporting customers via phone/email.

Southern Communications are keen to recruit an enthusiastic apprentice with a strong desire to build a successful career in telephony, networking and IT.

You will be required to undertake a variety of tasks and gain all round experience within a busy technical environment. This role is primarily focussed on next generation cloud based telephony solutions and duties will include:

  • Handling of customer technical support enquiries on the telephone and through email
  • Technical configuration and support of cloud-based & on-premise telecommunication solutions, local area networking such as routers & switches and software applications
  • Building technical skills and knowledge around networking, SIP, VoIP, QoS, plus telephony related IT desktop and mobile applications
  • Support incident management using in-house CRM system within an ITIL framework
  • Desktop Operating Systems, IT Security & Infrastructure
  • Working towards industry recognized technical accreditations
  • Administrative duties as necessary

Desired skills

  • Excellent IT skills
  • Able to demonstrate initiative, proactiveness and a can-do mature attitude to work
  • Excellent communication skills and be able to liaise confidently with customers and service providers
  • Understanding and interest in technology
  • A good understanding of networking principles and technologies
  • A methodical approach to troubleshooting
  • Ability to work as part of a team and autonomously
  • Good accuracy and attention to detail

Personal qualities

  • Eager to learn
  • Tenacious
  • Patient
  • Trustworthy
  • Passionate
  • Ambitious

Future prospects

The diverse and challenging nature of this role will touch several aspects of the business and will provide the successful candidate a fantastic opportunity to build a career within this dynamic and growing business where they will receive support and training throughout. We have been running a successful apprenticeship program for over 5 years and several ex-apprentices now have very successful careers with some occupying senior positions. Opportunities to progress to industry recognised certification such as SSCA, Network+, CCNA via self-paced online study.

Things to consider

This is an office based role based in Dummer, near Basingstoke. It is in a rural location with limited or no public transport. You must be able to travel to the independently to the place of work. This vacancy may close early if suitable candidates are found.

Working week

  • Monday - Friday, 08:30 to 17:30
  • Total hours per week: 40.00

£200 per week

Digital Marketing Apprentice (FR)

Hook, Hampshire, RG27

This an exciting time to contribute to the development of Freestyle's online presence. The role will provide marketing support, in the promotion of our range of services. The Digital Marketing Apprentice will help to deliver content across all our digital channels, with a particular focus on Social Media.

Day to day activities could include:

  • Creating content which can be repurposed for use across our social media channels, blog and newsletters.
  • Engaging with clients and partners online via retweets and mentions
  • Editing website content through our Content Management System (CMS), to include keywords and optimisation for SEO.
  • Researching latest thought leadership on technology trends, product development and undertaking competitor analysis.
  • Helping to analyse ongoing campaigns via Analytics and implement changes, as appropriate.
  • Assisting in the development of marketing collateral for events and online promotion, including via our email marketing systems.
  • Digital Marketing Training

You will have the chance to contribute to the planning and execution of campaigns, working closely with the Marketing and New Business Teams to achieve customer engagement.

Desired skills

  • Clear and descriptive writing skills.
  • Confident communication skills
  • Experience of using a variety of social media channels.
  • Who is Microsoft Office literate.

Experience of using Adobe Photoshop and InDesign, would also be desirable, although this can be learned on the job.

Personal qualities

  • A passion for communication and a desire to develop a long-term career in Digital Marketing.
  • An awareness of and a desire to learn more about the IT Industry and current technology trends.
  • A quick learner with a good work ethic, who enjoys being part of a team and is happy to work independently when needed.
  • An ‘ideas person’ who is happy to brainstorm and help implement new ways of working and communicating our messages.

Future prospects

Following successful completion of training, ongoing professional development will be available together with the opportunity to develop a permanent role within the Freestyle IT team. The salary will be reviewed upon completion of a probationary period.

Things to consider

This post is in a rural location with limited public transport. Please ensure you are able to travel independently to the place of work. This vacancy may close early if a suitable candidate is found.

Qualifications required

5 GCSE’s at Grade 5 or above, including English and maths.

Working week

  • Monday - Friday
  • Total hours per week: 40.00

£200 per week

IT Apprentice (F21)

Deepcut, Surrey, GU16

 

This company, based in Deepcut, are one of the UK’s leading Audio-Visual solutions company and prides itself in providing both excellence in service and quality solutions to a range of customers from government to corporate and elite residential clientele. They are looking to recruit an IT Apprentice.

 

Responsibilities
Reporting to the IT Manager, your responsibilities will be:

• To provide IT and technical support and advice on technical queries to Focus 21 staff, both local & remote
• To proactively maintain our hardware including servers, printers, workstations, laptops, smartphones, iPhones/iPads, etc.
• To train and educate users on the correct use of IT equipment and software
• Manage and maintain user accounts using Microsoft Active Directory
• Diagnosing hardware/software faults and solving technical problems 
• The job may also entail driving, working at height and manual handling
• Installing & configuring computer systems
• Identifying potential common fault trends and raising awareness to management

 

Requirements
The candidate must possess:
• A strong interest in IT
• The drive to learn, train and work on a variety of hardware and software systems.
• High customer focus – ability to assist in person and by phone, E-mail or via remote support software
• Excellent knowledge of and understanding of 1st/2nd line support

The skills listed below are what the right candidate will be trained on
• Setup and maintenance of Hardware: servers, PCs, laptops & mobile devices
• Asset Management
• Change control
• Cisco networks
• Office 365
• Microsoft Active Directory administration
• Microsoft Desktop operating systems (Windows 7, Windows 10, Mac OSX )
• Microsoft Exchange administration
• Microsoft SQL Database Administration
• Microsoft Windows Server (2008, 2012)
• Network configuration – Wireless, LANS, WANS & VLANS
• Microsoft Azure Platform

 

Personal qualities required
• Calm under pressure
• Good communication

 

Future prospects
Progression with the IT department or within the AV aspect of the business.

 

Working week
Hours – 37.5 per week
Monday - Friday

 

Salary range
£14 - 18K in yearly incruments

 

IT Field Engineer Apprentice (InH)

Reading, RG6

As an IT Field Engineer Apprentice you will be involved with the repair and maintenance of tracking terminal units.

Vacancy description
This company based at the University of Reading are looking for a someone with a keen interest in learning IT and engineering and has a good attitude to work and learning offered.

The role will consist of both office and remote working so you must be able to travel independently between sites.

Main responsibilities may include (but are not limited to):

Asset tracking
Asset Set up for new/temporary staff
Tech Support
Repair and maintenance of walk tracking terminal units
Ordering of relevant equipment required for projects
Battery forecasting for all Beat the Street games
Set up and maintenance of storage units
Lifting of heavy items
Working on own initiative
Requirements and prospects

Desired skills
An interest in mobile devices/hardware/software
Customer service skills
Able to communicate effectively with business, schools and the general public
Personal qualities
Looking to learn in a fast-moving company

Qualifications required
GCSE grade C/5 or above in English and Maths (or equivalent).

Future prospects
Full time role within the company in the Tech Team.

Things to consider
You must be able to travel independently between sites.

This vacancy may close early if a suitable candidate is found.
Apply early to avoid disappointment.

Working week
Monday - Friday 09:00 - 17:00
Total hours per week: 37.50

Weekly wage
£180.00

Business Administrator Apprentice (Info)

Basingstoke, RG24

You will provide office administrative support to the sales, accounts and customer service teams.
This company, based at Cheineham Business park, bring the benefits of cloud-based, on-premise and hybrid IT services to organisations of all types and sizes.
They provide point solutions, integrated packages and fully managed services, plus simulated employee cyber attack testing and remedial training.

Vacancy description
Working within a friendly and experienced team with defined processes, you will learn the skills required to successfully operate within a key role in the operations of the business.

• Update online CRM with sales data

• Update account systems with data records

• Liaise with suppliers for quotations

• Send quotations and proposals to customers

• Answer the telephone when required

• Produce excel/word based reports on data

• Assist the sales and marketing team with business admin duties

• Answer the telephone

You will be required to attend workshops at our Basingstoke based training provider.

Desired skills
No experience or specific skills required.

Full training provided.

Personal qualities
Attention to detail
Methodical
Polite and personable
Confident with numbers


Qualifications required
Maths, English grade C/5 or equivalent or above

Grade C and above in ICT related subjects would be advantageous

Future prospects
A growing company in an exciting market. 
As we grow, there will be opportunities to diversify your role. 
The management team have demonstrated over a number of years that investment in team members is vital for the success of the business.

Working week
Monday - Friday, 09:00 - 17:30
Total hours per week: 40.00

Weekly wage
£192.30

Customer Service Apprentice (C&S)

Basingstoke, RG21

This is a varied role where you will experience a range of tasks from working on reception to general admin and postal duties.

Vacancy description


RECEPTION DUTIES

Answer telephone, take messages and use of e-mail
Sending Faxes
Greeting and dealing with visitors
Cover switchboard
Distribute faxes and messages within ten minutes of receiving them
Clear reception of all faxes at 4.00pm
Hand out post from Reception post tray
Inform Fee Earners when the post arrives


PHOTOCOPYING

Photocopying and marking up plans
Fill up all photocopiers on a daily basis and clean them
Check toners for all photocopiers
Report issue with either PDD or LC


SCANNING ID

Scan ID on a daily basis and move to clients ledger within DPS
San Post Office


TEA/COFFEE

Make the tea and coffee for Julie and the Admin/Accounts Staff at 9.00am, 10.30am and 3.00pm
Make the tea and coffee for visitors when required


GENERAL OFFICE ADMIN

Deliver By Hands post occasionally
Responsible for collecting laundry and other errands required
Buying lunches, preparing and clearing away
Buying flowers for reception
Make sure the Conference room is ready for the Marketing team to setup client lunches and clear away the conference room after and wash up
Check paper stock and stationery
Any other duties as directed by the Line Manager
Keep Buried files Deeds databases up-to-date
Banking when Accounts Junior on holiday
Filing
Complete the file closure forms and add them to the document register
Assist with audio typing when required


POST/DX

Use of franking machine at post times
Check that there is enough money in the franking machine minimum of £10 and email PD to re credit it as well as emailing him on the 1st of each month to update the software
Sorting the post and taking it to the post office
Keep the post room tidy at all times
Check the stocks of special/recorded and air mail stickers. If we are running low then get some from the post office
Check stocks of franking machine labels and ink. If we are running low then you must inform the IT & Operations Manager who can then order some more


ARCHIVE SCANNING

Amend SOS to show the file has now been scanned
Add the file archive details onto DPS
Prepare the file for scanning and check it against the checklist
Check to ensure you have a file closure form on the file if not create one and place on the top of the scanned bundle (information to complete this correctly can be found in SOS)
Scan the file and save it to Power Retrieve ensuing all pages are readable whilst scanning the file
Complete mandatory fields once file has been save across to the In-tray of Power Retrieve software
Save to archive


NEW FILES

Retrieve the document from the New Buried Files
Prepare the Paper File and check the checklist
Scan the paper file
Merge the bundles together
Scan the file and save it to Power Retrieve ensuing all pages are readable whilst scanning the file
Complete mandatory fields once file has been save across to the In-tray of Power Retrieve software
Save to archive

Desired skills
Attention to detail
Personal qualities
Patience and a good sense of humour
Qualifications required
GCSE (or equivalent) English and Maths, grade C/5 or above

Future prospects
Possibility of a permanent position

Working week
Monday - Friday, 9:00 - 17:30
Total hours per week: 37.50

Weekly wage
£180.00

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Get in touch

T:01256 471161

E: apprenticeships@basingstokeitec.co.uk

A:Basingstoke ITEC, Unit 3 & 4, Woodlands Business Village, off Coronation Road, Basingstoke, Hampshire, RG21 4JX.

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