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Sales Support Apprentice (FIT)

Hook, RG27

Support and work with sales account managers – obtain quotes, order products, chase orders and deliveries, organise returns, work with customers and suppliers.

Vacancy description
Answer incoming telephone calls and deal with as is appropriate
Obtain quotes for products when requested to do so by Account Managers
Order products when customers place orders
Chasing orders and updating, checking the status of orders and where necessary resolving any issues
Sales Support are responsible for accepting and signing for deliveries
Arranging couriers to deliver goods from the office to a customer office
Keeping records of any goods delivered for an order are where they are kept in the warehouse
You will need to arrange collections where necessary, order replacement products and established any costs that we will incur.

Desired skills
Working knowledge of using Word, Excel and internal systems
Good command of the English language
Must be able to communicate effectively
Good numeracy skills

Personal qualities
Good personality
Determined and hard working and looking for a career, not just a job.
Desired qualifications
GCSE maths and English at Grade C/4 or above (or equivalent).

Future prospects
Lots of training will be given, both internal and external and there will be prospects of advancing into account management, then senior account roles.

Things to consider
Freestyle IT are in a semi rural location.

You must be able to travel independently to the place of work.

Working week
9:00 – 17:30 with one hour for lunch.
Total hours per week: 37.50
Annual wage

Expected apprenticeship duration
12 months

IT Support Apprentice (HTEC)

Southampton, SO18

IT Support Apprentice for 1st Line telephone support to internal users. Priorities/Respond/Resolve support requests received by the IT Support system.

Vacancy description
This is an exciting opportunity to gain on the job experience alongside gaining an NVQ level 3 in an apprentice IT support role.

Duties will include:

Priorities/Respond/Resolve support requests received by the IT Support system
Maintain IT documentation and works instructions
Network administration
Server administration and maintenance health checks
Active Directory administration
Install and configure computers, software applications, printers, and other peripherals
Perform PC hardware and software diagnostics and coordinate repairs
Network cabling and infrastructure

Desired skills
The candidate should have the ability to work under pressure, adhering to tight schedules and be able to demonstrate experience gained by already working in a similar role
SMART Phone administration
Exchange 2010/2016 administration

Personal qualities
The candidate should have the ability to work under pressure, adhering to tight schedules and be able to demonstrate experience gained by already working in a similar role.

Desired qualifications
Maths and English GCSE's (or equivalent) grades C and above

Future prospects
Potentially a full time position following successful completion of Apprenticeship.

Working week
Monday - Friday, 8:00am - 4:00pm.
Total hours per week: 37.50

Weekly wage

Expected apprenticeship duration
18 months

Apprenticeship level
Advanced Level Apprenticeship

IT Apprentice Technician (Per)

Alresford, SO24

Vacancy description
To provider technical support to a growing IT infrastructure including supporting staff and students.

This person, reporting to the IT Administrator, will be responsible for ensuring that all stakeholders receive a high quality, reliable and secure service enabling them to drive forward the school’s e-Learning strategy.

Perins School would expect the IT Apprentice to work closely with the IT Network Technician and IT E-Learning Technician to achieve the following:

  • Repair and maintain all staff and student devices

Work with all staff and students to resolve issues as efficiently and effectively as possible including printer issues, data projectors, pupil passwords and printer credits
Work alongside the IT Network Technician to carry out installation and application of all software licenses
Create user, mailbox and group policy objects
Solve any tickets within 48 hours of logging in the ICT helpdesk
Administer the school website including software updates and backups
Provide support to staff and students throughout the working day including a shared duty responsibility during student free time
Ensure effective safeguarding procedures are in place and continually monitored
Undertake regular training to become certified to carry out repair on all devices
To contribute to the daily tasks involved in the running of the notebook scheme
Any other reasonable request from your line manager or the Headteacher

Desired skills
Working knowledge of Windows systems
Some practical experience of working on computers

Personal qualities
Highly interested in technology
Good communication skills
Motivation to learn
Ability to work closely within a team

Desired qualifications
English, Maths, and ICT passes at GCSE or equivalent. Can provide Functional Skills if the applicant does not have the required grades.

Future prospects
Possibility of joining the IT services team in a permanent position.

Working week
37 hours per week, 8:00am-4:30pm.
Total hours per week: 37.00

Weekly wage

Expected apprenticeship duration
18 months

Apprenticeship level
Advanced Level Apprenticeship

Sales Coordinator Apprentice (YBC)

Aldershot, GU12

Vacancy Description
YBC is one of the most successful independent companies in the Facilities Management sector, operating around the South East and London. Due to company expansion we have an excellent opportunity for an enthusiastic and proactive Sales Coordinator Apprentice looking to start their career in a thriving company.

You will be the first point of contact within the Sales Team, dealing with queries from customers and prospective customers as well as other internal departments.

You will be on hand to coordinate and support the rest of the Sales Team as necessary to ensure YBC exceed the expectations of any potential and existing customers by delivering a polished and efficient service whilst further increasing the growth of the company in all aspects.

Your Role
Point of contact for sales enquiries, team diary management

Answering customer enquiries via telephone and email

Contributing towards sales processes – quotations, new contract start-ups, sales meetings etc

Sales Administration – document control, database updates, aiding in tender uploading/sending etc

Preparing proposals in Word format, utilising templates for different industry sector

Potential Contract Procurement

Completion of PQQ’s/Tender

Aiding New Contract Start Ups

Active attendance at internal meetings –eg handovers

Producing reports to highlight sales progress and performance

Ad Hoc duties as required

Making outbound telephone calls to potential prospects to generate new business appointments for the BDM’S

Desired skills

Good literacy skills
Be organised and able to complete multiple tasks at once
Have a attention to detail in the presentation of proposal documents and correspondence to clients
Be able to work to deadlines and prioritise as necessary, seeing tasks through to the end
Be confident, proactive and unafraid to work autonomously
Be proficient in MS Office and Databases, salesforce experience desirable
Adaptable with a positive and enthusiastic attitude
Have excellent written and verbal communication skills

Personal qualities

Excellent Communicator
Uses initiative
Good at multi tasking and prioritising their workload
Good literacy and IT skills
Keen attention to detail
A willingness to learn and develop

Desired qualifications

English and maths Grade C/5 or equivalent or above as a minimum.

Future prospects

Potential for a permanent role on successful completion of your Apprenticeship.

Things to consider

You must be able to travel to the location.

This vacancy may close early if a suitable candidate is found.

Working week

Our working hours are 8.30am – 5.30pm with a 1 hour lunch break, we are looking for somebody full time but can be flexible for the ideal candidate.
Total hours per week: 40.00
Weekly wage

£150.00 - £250.00

Expected apprenticeship duration

18 months

Apprenticeship level

Advanced Level Apprenticeship

Sales Team Administrator Apprentice (HAM)

Basingstoke, RG24

You will be supporting a busy sales team in an administrative role.

Vacancy description

This position deals important administrative tasks, such as:

Customer orders
Customer quotes
Deal Registration processing
Act as an extension of the sales team when representatives are away from the office
Provide a point of contact for customers with queries about orders or deliveries

Desired skills

Attention to detail
ICT skills, particularly Excel
Initative to follow up on pending tasks
Ability to multi task
Personal qualities
Easy going
Hard working

Desired qualifications

GCSE maths and English at Grade C/5 or equivalent or above as a minimum.

Future prospects

The possibility of a permanent role on completion of your Apprenticeship.

Working week

Monday - Friday
Total hours per week: 40.00

Weekly wage

£175.00 - £200.00

Expected apprenticeship duration

18 months

Operations Assistant Apprentice (KH)

Fleet, GU51

A key responsibility will be processing purchase orders so precision and an eye for detail will be essential. This is a challenging and varied role, and will only suit a self-motivated individual wishing to develop their administrative and customer relation skills and willing to be a team member. Full training will be given.

Key Responsibilities

• Sales Order Processing
• Purchase Order Processing
• Customer Invoicing
• Inventory Control – Goods Inwards/Outwards
• Liaising with other departments
• Customer Liaison
• Look after Key Account Managers
• General Administrative Tasks
• Ensuring Health & Safety is maintained at all times

Desired skills
• Previous office experience within a similar role.
• First class customer service skills
• Extremely organised
• Confident and cheerful telephone manner, good communication of the English language.
• Strong Work Ethic, Team Work, Self-motivation, willingness to ‘go the extra mile’
• Confident Computer Skills

Personal qualities
Self-Motivated & punctual
Organised & process driven
Ability to work on own initiative and as part of a team
Be able to push the boundaries to ensure tasks are completed on time and of exceptional quality
Self-aware - the ability to identify your own weaknesses and short-falls and work with a team to help improve and develop your skills.

Desired qualifications
Minimum of 3 x Grade C/5 GCSE or equivalent to include maths and English.

Future prospects
We are a growing company and the promotion aspects are high for staff who get involved and add value. To develop into a senior operations administrator looking after senior/director accounts.

Things to consider
Please check location and consider how you would travel to/from on a daily basis.

This vacancy may close early if a suitable applicant is found.

Working week
Monday - Friday, 9:00 – 17:30
Total hours per week: 37.50

Weekly wage

Expected apprenticeship duration
18 months

Apprenticeship level
Advanced Level Apprenticeship

Customer Services Apprentice (LM)

Reading, RG2

Landmark Information Group are looking for an enthusiastic Customer Services Apprentice to join their busy Customer Services Team based in their vibrant Reading office. You will be passionate about providing high quality service, support and advice to customers.

A typical day will involve you supporting customers via the telephone, email and incoming post. You will undertake on the job training to investigate all customer queries fully using the available documentation and liaising with the product, consultancy and data teams. Full training internal systems (including MS Office and Salesforce) will also be provided to enable you to record any information relating to customer interactions.

One aspect of the role will involve assisting with the day to day running of one of their specialist probate products providing the opportunity to follow an order through from receipt to dispatch and becoming an expert in this product. Additionally, you will provide broader customer services support to the Legal, Environment and Mapping sectors of the team. This will give you the opportunity to learn how each of these market sectors operate and the different approaches required by each of them.

The tailored training and guidance we provide, combined with your commitment and desire to succeed, will ensure you have the right skills and knowledge to excel in your Apprenticeship.

Requirements and prospects
Desired skills
To be considered for this apprenticeship it is essential that you are keyboard proficient and have strong PC skills as well as a working knowledge of the internet.

Your written and verbal communication skills will be effective and accurate in addition to you possessing a polite, professional telephone manner.

You will have the ability to organise, prioritise, plan and follow through on multiple concurrent tasks and respond positively to working within strict timeframes.

Personal qualities
Committed and motivated
Able to work as part of a team as well as independently
Willingness to learn
Desired qualifications
GCSE English and Maths Grade C or above.

Future prospects
Possibility of a permanent contract on completion of your Apprenticeship.

Things to consider
This role is based in Reading.
You must be able to travel to our training rooms in Basingstoke for attendance at workshops when required.

Working week
Monday - Friday
Total hours per week: 37.50
Annual wage

IT Help Desk Apprentice (FIT)

Hook, RG27 9GR

Freestyle IT’s help desk is the day to day point of contact for all IT related issues. In this 1st line support role you will be the first point of contact for customers. You will need to react quickly and efficiently, logging details to resolve any customer systems issues, before they become a problem.

Vacancy description
Duties include:

Customer support via phone and email
Logging problems onto the ticketing system
Opening support calls for customers
Investigating and solving IT related issues

Desired skills
This role is the first contact for customers you must therefore have a good telephone manner, be presentable and must be able to communicate with customers and colleagues. A ‘can do’ attitude to problem solving is a must as is a professional attitude and the ability to work well within a team.

Personal qualities
Outgoing, helpful and keen to learn and develop.

Desired qualifications
GCSE maths and English at C grade or equivalent or above is a minimum requirement for this role.

Future prospects
Great prospects either down an Engineering or Consultancy route.
Full ongoing training and support will be provided.

Things to consider
This role is located in a rural location so please consider your travel arrangements before applying.

Working week
Monday - Friday, 9:00 - 17:30.
Total hours per week: 40.00

Annual wage

Expected apprenticeship duration
18 months

Business Administration Apprentice (ORC)

Stockbridge, Hampshire

Vacancy description

A varied role where you will be undertaking a variety of tasks for which you will have full training.

Checking new stock in
Unwrapping, counting and quality control
Stock counting
Sales support
Stationery ordering
Photography shoot support

Desired skills

Comfortable use of Mac
Comfortable use of PC
Comfortable use of Microsoft Office
Use of Outlook

Personal qualities

The successful applicant will be able to demonstrate good initiative, commonsense and a can-do attitude with attention to accuracy, numeracy and excellent written English.

Qualifications required

GCSE maths and English at grade C/5 or equivalent or above.

Future prospects

Possible future employment after the Apprenticeship is complete.

Working week

Monday - Friday
Total hours per week: 37.50

Weekly wage


Apprentice IT Helpdesk Technician (SCIT)

Dummer, Hampshire, RG25

You will be trained to configure and support next generation cloud telecom solutions. Train on a variety of platforms, learning configuration and diagnostic skills in Hosted Telephony, SIP, Networking, VoIP, plus many others. Effective communication skills are essential for supporting customers via phone/email.

Southern Communications are keen to recruit an enthusiastic apprentice with a strong desire to build a successful career in telephony, networking and IT.

You will be required to undertake a variety of tasks and gain all round experience within a busy technical environment. This role is primarily focussed on next generation cloud based telephony solutions and duties will include:

  • Handling of customer technical support enquiries on the telephone and through email
  • Technical configuration and support of cloud-based & on-premise telecommunication solutions, local area networking such as routers & switches and software applications
  • Building technical skills and knowledge around networking, SIP, VoIP, QoS, plus telephony related IT desktop and mobile applications
  • Support incident management using in-house CRM system within an ITIL framework
  • Desktop Operating Systems, IT Security & Infrastructure
  • Working towards industry recognized technical accreditations
  • Administrative duties as necessary

Desired skills

  • Excellent IT skills
  • Able to demonstrate initiative, proactiveness and a can-do mature attitude to work
  • Excellent communication skills and be able to liaise confidently with customers and service providers
  • Understanding and interest in technology
  • A good understanding of networking principles and technologies
  • A methodical approach to troubleshooting
  • Ability to work as part of a team and autonomously
  • Good accuracy and attention to detail

Personal qualities

  • Eager to learn
  • Tenacious
  • Patient
  • Trustworthy
  • Passionate
  • Ambitious

Future prospects

The diverse and challenging nature of this role will touch several aspects of the business and will provide the successful candidate a fantastic opportunity to build a career within this dynamic and growing business where they will receive support and training throughout. We have been running a successful apprenticeship program for over 5 years and several ex-apprentices now have very successful careers with some occupying senior positions. Opportunities to progress to industry recognised certification such as SSCA, Network+, CCNA via self-paced online study.

Things to consider

This is an office based role based in Dummer, near Basingstoke. It is in a rural location with limited or no public transport. You must be able to travel to the independently to the place of work. This vacancy may close early if suitable candidates are found.

Working week

  • Monday - Friday, 08:30 to 17:30
  • Total hours per week: 40.00

£200 per week


Get in touch

T:01256 471161

E: apprenticeships@basingstokeitec.co.uk

A:Basingstoke ITEC, Unit 3 & 4, Woodlands Business Village, off Coronation Road, Basingstoke, Hampshire, RG21 4JX.


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